Manager

Manager, Digital Implementation Support

We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below.

The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams.

This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays.

Core Responsibilities

• Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems.
• Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives.
• Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects.
• Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality.
• Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements.
• Ensure adherence to the Quality Policy and all Quality System procedures and guidelines.
• Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities.
• Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage.
• Facilitate ongoing skills development for team members, promoting best practices and technical growth.
• Manage staffing coverage to support flexible customer and company operating hours.
• May occasionally travel to support team and customer needs.

Skills, Knowledge, Abilities

• Demonstrated leadership experience, including coaching, mentoring, and developing technical teams.
• Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations).
• Experience with remote software installation, configuration, and device management solutions.
• Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement.
• Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs.
• Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members.

Qualifications

• A four-year degree in a related technical discipline is preferred.
• Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports
• An equivalent blend of education and experience is acceptable.

If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!

The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.