Quality Assurance Specialist-Phoenix

Job Description

Job Description

Description:

Quality Assurance Specialist-Phoenix

Full-Time/Non Exempt

Compensation: $25.00 hourly

Why Join Us?

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

This position focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

What you’ll do :

• Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy.
• Place targeted outbound calls to retained clients, ensuring clarification of information and timely resolution of potential issues.
• Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness.
• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment.
• Contribute to department projects when needed and meet individual objectives when assigned
• Thrive in a fast-paced environment and adapt to updates made to case criteria.
• Update information throughout multiple programs and spreadsheets, with concise and surefire precision

Your Background

• Must be 18 years or older
• Associates or Bachelor’s Degree is preferred
• Previous experience in a call center, quality assurance/auditing department and/or legal assistant role is preferred.
• Able to work either at least one weekend day or evenings as part of a set schedule.
• Proficiency in navigating multiple Customer Relationship Management (CRM) systems.
• Exceptional oral and written communication skills with strong command of grammar and punctuation
• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
• Strong attention to detail — Having the ability to catch errors and mistakes on case files.
• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity.
• Excellent typing skills and adeptness in note-taking
• Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.