Customer Service Lab Support

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Specimen Problem Resolution Specialist to join our team at in Phoenix, AZ .

Work Schedule: Monday- Friday 8:00am-5:00pm

Job Responsibilities:

• Act a liaison between the lab, clients, and patients.

• Resolve internal & external customer requests via calls, instant messenger & email communications

• Communicates with customers in respectful and professional manner.

• Work in multiple databases to research complex issues and questions.

• Provide customer education and information as needed.

• Review test forms for accuracy and report any discrepancies.

• Prepare and triage specimens for analysis.

• Accurately identify and label specimens.

• Pack and ship specimens as necessary.

• Prepare and store excess specimen samples.

Minimum Qualification

• High School Diploma or GED equivalent

Preferred Qualification:

• Current or prior Labcorp experience

• Associates degree

• 2 years or more of experience in the healthcare industry, such as a physician's office, clinic or hospital

• 2 years or more of experience in customer service

Additional Job Standards

• Excellent communication skills; both written and verbal

• Familiarity with laboratory operations as well as policies and procedures

• Comfortable handling biological specimens

• Ability to accurately identify specimens

• Experience working in a team environment

• Strong data entry and organizational skills

• High level of attention to detail

• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

• Ability to lift up to 40lbs.

• Able to pass a standardized color blindness test

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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