Insurance Account Manager

At Gen4, we pride ourselves on our commitment to providing an incredible patient experience. We are passionate about our craft and the impact we can have on our patients. We aim to foster a doctor-centric organization that allows our doctors to do more of what they love. Culture, high performance, growth, and development are deeply embedded in our business and we have our sights set on finding individuals who are excited to be a part of a growing, flourishing company like ours. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after 30 days of employment for full-time employees .

Job Description

The Insurance Account Manager is responsible for the execution and management of the revenue cycle process from beginning to end for their assigned offices. As an Insurance Account Manager, you will be an integral part of the GEN4 team as well as each office you support. This role requires attention to detail as well as flexibility as no two days are the same. 

Supervisory Responsibilities: None 

Duties & Responsibilities 

• Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers.

• Following up on dental billing and accounts receivable for all payer types. 

• Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately. 

• Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines. 

• Posting payments received from insurance carriers and patients. 

• Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods. 

• Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly. 

• Audit accounts for quality. 

• Performs other related duties as assigned.

Qualifications

• One year of dental revenue cycle, dental billing, dental operations or dental clinical skills

• Knowledge of Eaglesoft, Open Dental, and/or Dentrix preferred.

• High school diploma or general education degree (GED) preferred.

• Strong customer service skills with a focus on providing timely responses to customers

• Excellent problem solving and decision-making abilities.

• Strong organizational abilities; detail oriented.

• Skilled at managing multiple tasks with goals and deadlines

• Excellent verbal and written communication skills.

Additional Information

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Equal Opportunity Employer

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.