Personal Lines Senior Client Manager

Company Overview 

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.  

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Summary

Independently leads client service including ALL primary activities listed below. Acts autonomously on most decisions without guidance or direction AND delivers renewal messaging for most clients within book of business.  

Uses judgment on more manual renewals to execute on service plan. Has deep understanding of markets to make informed recommendations to clients.  

May also perform activities in Other Responsibilities, but majority of day-to-day is spent in the Primary Activities.

Primary Responsibilities 

Primary Activities (60% or more of time)

• Evaluates exposures and renewal quote  

• Review upcoming renewals and determine which accounts warrant remarket  

• Make coverage recommendations  

• Utilize comparative rater tool to obtain quotes  

• Transact agency billing (where applicable)  

• Obtain signed binding and notifies carriers  

• Reviews binding documents for accuracy  

• Contract Reviews  

• Responsible for rounding out accounts and “Selling all of World”  

Other Responsibilities, as applicable  

• Setup and maintain accurate account details, contacts, and policy information in EPIC  

• Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance  

• Attach, organize, and name documents in EPIC  

• Initiate endorsements, proofs of insurance and invoices   

• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.  

• Create activities in EPIC and assign to applicable team member  

• May be responsible for pulling items such as MVR, CLUES, Risk Meters, RCE etc.  

Position Specific Skills/Qualifications 

Work Experience

• 3+ Years’ experience in Personal Property & Casualty with a comprehensive understanding of insurance coverages.  

Professional Licenses/Certifications 

• Must hold state Property & Casualty insurance license  

Essential Skills/Competencies

• Must be proficient in Excel (specifically Excel formulas, charts and tables); Word, and other MS office Products.

• Able to understand new technology platforms quickly

• Proficient in agency management systems and carrier sites

• Hands on personal approach to customer service. Maintains effective relationships with clients, co-workers, and colleagues.

• Able to work in a team environment. Easily gains the trust and support of peers.

• Has a deep and thorough understanding of client requirements, competitive market, industry trends and recognized internally and externally as a subject matter expert.

• Work output is consistent and accurate. Highly detailed and organized. Able to apply these skills in a fast-paced environment.

• Able to develop short- and long-term strategies that have high impact on client/prospects and the business. Anticipates obstacles and identifies ways to overcome them.

• Provides resolution to a diverse range of problems. Uses critical thinking to identify key barriers to resolve complex situations. Able to solve complex problems by taking a new perspective using standard product/service.

Education

• High School Diploma or Equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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