Account Management Lead

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Account Management Lead plays a dual role: managing a portfolio of key customer accounts while providing day-to-day leadership, guidance, and support to the Account Management team. Acting as the bridge between Account Managers and the Head of Account Management, the Lead helps ensure operational excellence, consistency in client engagement, and timely escalation of risks or opportunities. This role is ideal for a Seasoned Account Manager ready to take on mentoring and leadership responsibilities without stepping fully out of client ownership.

Key Responsibilities

Client Management

· Maintain responsibility for a personal portfolio of strategic customer accounts.

· Act as an escalation point for client issues, supporting Account Managers in navigating complex or sensitive situations.

· Support renewal negotiations, contract discussions, and executive-level meetings as required.

Team Leadership & Mentorship

· Serve as a peer leader and first point of contact for the Account Management team for day-to-day guidance.

· Mentor Account Managers by sharing best practices in account planning, stakeholder engagement, and opportunity identification in collaboration and coordination with leadership

· Lead weekly team huddles to review priorities, share insights, and address challenges.

· Provide informal feedback to the Head of Account Management on team performance, development needs, and morale.

Operational Excellence

· Drive consistency in the adoption of account planning frameworks, renewal processes, and CRM/data hygiene practices.

· Monitor account health metrics across the team and flag potential risks early.

· Coordinate workload coverage during absences or peak periods.

Cross-Functional Collaboration

· Work with Head of Account Management, Sales, Product, Customer Success, and Support teams to ensure alignment on customer strategy and delivery.

· Contribute to internal initiatives such as tool adoption, reporting improvements, or customer programs.

Strategic Contribution

· Partner with the Head of Account Management to execute departmental strategy and implement new initiatives.

· Lead special projects that improve client satisfaction, retention, and growth (e.g., client workshops, value delivery programs).

· Represent the Account Management team in cross-departmental meetings and working groups

· Collaborate with USCA Customer Success Lead as required for Customer initiatives

Measuring Success:

• High retention rates across assigned accounts and overall team portfolio.
• Increased adoption of standardized processes and tools within the team.
• Positive feedback from peers on mentorship and leadership support.
• Early escalation of risks, leading to reduced churn and smoother renewal cycles.
• Strong collaboration and alignment across Sales, Product, and Support teams

Qualification & Key Skills

• Proven success managing complex, high-value customer accounts.
• 10+ years’ experience negotiating strategic sales and complex contracts
• Prior team management would be considered an asset, knowing how to delegate and/or escalate
• Experience and comfort on mining sites and able to hold strategic conversations at multiple levels
• Hands on mining experience would be considered an asset
• Strong interpersonal and communication skills, with the ability to mentor and influence peers.
• Demonstrated ability to manage multiple priorities and foster team collaboration.
• Familiarity with CRM systems and account planning frameworks.
• Ability to handle ambiguity, exercise judgment, and escalate appropriately.

· Ability to work and contribute to a team environment, as well as independently.

· Able to communicate clearly in a courteous and professional manner.

· Exceptional negotiation, problem solving and presentation skills.

· Ability to learn quickly and share knowledge and information.

• Ability to travel extensively as required

Travel Requirements:

· Considerable regional travel is required to fulfil this role, up to 50% of the time

· Occasional international travel may be required

Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours