Customer Service Representative - Call Center

📌 Position Details:

• Role: Customer Service Representative - Call Center
• Company: A Medical Transportation Company

• Location: Phoenix, AZ 85004
• Pay: $16/hour
• Duration: Contract-to-Hire (3 months and then converted permanent)
• Training: 2 weeks onsite (100% attendance required or subject to termination), remote following training
• Start Date: Tuesday, 9/30/25 at 9:00 AM (waiver in place for background check; no drug test required)

📞 Job Requirements:

• Minimum 1 year of call center experience
• Preferred: Experience handling high-volume calls (approx. 80/day)
• Automatic dialer system – calls are back-to-back
• Equipment will be provided! Must have dedicated workspace and 30mbps internet speed (no hotspots) FAST.COM is a good website to check your speed. If you are lower than 30, you will struggle with your internet speed.
• Cannot be in a caretaking role during work hours
• Background Check required. There is not a Drug Test.

🕒 Schedule Options (CST):

• (20 openings) 8:00 AM – 4:30 PM, Monday–Friday
• (20 openings) 9:30 AM – 6:00 PM, Monday–Friday
• (10 openings) 10:30 AM – 7:00 PM, Monday–Friday

📊 Performance Metrics:

• Quality: 95%+
• Adherence: 85%
• Breaks: Two 14-minute breaks + 30-minute lunch (scheduled)

🚫 Time-Off Policy:

• No guaranteed time off during training or initial contract period
• Requests may be submitted but approval is not guaranteed
• Cannot miss ANY time during 2 week training

💼 Conversion Benefits:

• Health benefits
• 401(k)
• 15 hours of PTO
• 7 paid holidays

📈 Why the Urgency?

We are rapidly expanding! Apply today if you are ready for your next permanent call center position, which would be fully remote after 2 weeks of on-site training.

#PriorityEast

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 28, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.