Mechanical Claims Analyst

Mechanical Claims Specialist (Automotive)

Start Date: August 18

Location: Remote/Hybrid (Onsite training required)

Schedule: Full-time (occasional Saturdays required)

Position Overview

Are you an experienced mechanic ready to transition out of the shop and into a professional office environment? We are seeking a Mechanical Claims Specialist to join a growing customer contact team.

In this role, you will leverage your automotive expertise to evaluate warranty claims, guide customers and repair facilities through the claims process, and deliver accurate claim decisions. This position offers a great opportunity to step into a less physically demanding role while continuing to apply your technical knowledge in a meaningful, customer-focused way.

Key Responsibilities

• Evaluate, investigate, and process automotive warranty claims with accuracy and efficiency
• Use mechanical knowledge to determine whether repairs are approved, denied, or require additional steps
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email
• Explain claim decisions clearly and professionally to both technical and non-technical individuals
• Guide customers through the claims process, including how to obtain diagnostics and repair estimates
• Maintain detailed and accurate documentation within internal systems
• Deliver exceptional customer service through active listening, empathy, and solution-focused communication
• Collaborate with cross-functional teams to ensure consistent, high-quality service delivery

Call Types You’ll Handle

• Dealerships calling to verify if repairs are covered under warranty guidelines
• Vehicle owners seeking clarification on claim approvals or denials
• Customers needing direction on next steps for diagnosing and repairing issues

Required Qualifications

• Minimum 3+ years of automotive repair or mechanical experience
• Strong understanding of vehicle systems, diagnostics, and repair processes
• Ability to communicate technical information in a clear, customer-friendly way
• Prior customer service experience , including handling complex or escalated situations
• Strong verbal communication and phone skills
• Proficiency with Microsoft Office and ability to navigate multiple systems simultaneously
• High attention to detail and strong problem-solving skills
• High school diploma or GED required

Preferred Qualifications

• ASE Certification
• Experience with labor guide systems (e.g., AllData, Mitchell)
• Familiarity with diagnostic scan tools
• Experience in claims processing or warranty environments
• Bilingual (English/Spanish)

Work Environment & Requirements

• 2-week onsite training required (travel to training location required)
• Remote or hybrid work available after training
• Must have reliable high-speed internet and a quiet workspace
• Fast-paced environment with a combination of phone and email support
• Occasional Saturday availability required

What We’re Looking For

• A mechanic ready to pivot into a customer-focused, office-based role
• Strong communicator who can bridge the gap between technical and non-technical audiences
• A proactive problem-solver with a customer-first mindset
• Detail-oriented and able to work independently in a fast-paced environment

Experience Level

• Entry to Mid-Level (based on automotive experience)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on May 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.