Call center Agent

Are you a great communicator who enjoys helping others and working in a fast-paced environment? Do you thrive on solving problems and delivering outstanding customer service? If so, we’d love to have you join the client's team! You’ll be the friendly voice on the line assisting claimants with their questions, helping process inquiries, and supporting important projects that make a real impact. Every call is different, keeping your day dynamic and rewarding. What You’ll Bring

• Call center experience and a love for helping people.
• Computer skills — you’re comfortable navigating screens and multitasking
• Excellent verbal and written communication skills
• Dependability — you show up ready to make a difference every day
• The ability to stay calm and focused, even when volume is high.

Offers based on resume review - No interview required! Pay rate: $18/hr -$19/hr Perks

• Competitive hourly pay.
• Supportive team environment.
• Potential project extensions for top performers.
• Parking available onsite (and plenty of coffee, too ☕).

If you’re ready to bring your communication skills and positive energy to a dynamic team, apply today!

salary: $17.99 - $18 per hour
shift: First
work hours: 6 AM - 8 PM
education: High School

Responsibilities

• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.

Skills

• Call Center
• Call Center Support
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Adapting to Change
• Typing Skills
• Basic Software Skills
• Basic Computer Skills

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.