Member Services Trainee

Job Description

Job Description

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening for a Financial Services Trainee to join our team!

We are recruiting Trainees in the following locations:

• Federal Way, Washington
• Thousand Oaks, California
• Tempe, Arizona

The Financial Services Trainee is an entry-level position and is primarily responsible for providing consultative assistance to members with the ultimate goal of improving their financial lives. Trainees will either work in a face-to-face capacity at a regional office or work on a hybrid schedule.

Typical responsibilities:

• Providing a consultative approach in uncovering needs for various FFCU financial products and services to meet members’ short and long-term financial needs.
• Utilizing firefighter lifestyle and lifecycle knowledge to connect with members, creating trust and opening dialogue.
• Assisting members with completing consumer loan applications which includes underwriting consumer loans and making decisions to grant loans within designated authority and timeframe.
• Processing and managing member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts.
• Processing new card orders, PIN changes, reissuing cards, and performing other duties related to card fraud claims/disputes.
• Processing cash transactions for members, maintaining cash drawers, and daily balancing of vaults and branch cash (for branch employees).

Basic Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Completion of a Bachelor’s degree in 2024 or 2025 calendar year.
• Strong desire to be of service to our members, firefighters and their immediate families, and to help them with their financial needs.
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Benefits:

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [email protected].