Member Service Representative (Offsite)
- Assist members with inquiries and requests via phone, email, and chat in a timely and professional manner.
- Resolve customer concerns by providing accurate information and effective solutions.
- Maintain comprehensive knowledge of company products, services, and policies to assist members effectively.
- Document all member interactions and outcomes in the system accurately.
- Collaborate with internal teams to escalate and resolve complex issues as needed.
- Proactively identify opportunities to improve member satisfaction and provide feedback to the management team.
- Adhere to established service level agreements (SLAs) and company policies.
- Previous experience in a customer service, call center, or member support role.
- Strong verbal and written communication skills in English.
- Empathetic and patient approach to addressing customer needs.
- Ability to multitask and manage time efficiently in a remote work environment.
- Proficient in using customer relationship management (CRM) systems and related technologies.
- Problem-solving skills with a focus on delivering meaningful resolutions.
- Reliable internet connection and a quiet, distraction-free workspace.
- High school diploma or equivalent; additional certifications or training in customer service is a plus.
Recommended Jobs
Retail Salesperson at Top Crown Collections
Job Description Job Description Top Crown Collections in Chandler, AZ is looking for retail salespeople to join our team. The position will start as part-time (20-25 hrs./week) with the possibili…
Food Assembler (Tamales and Burritos)
Job Description Job Description Job Title: Assembler Department: Production Reports To: Production Supervisor Location: Tucson, AZ - Production Facility Job Type: Full-Time Pay Rate: $15.00/hr …
Bather Brusher
Sparkle Grooming Co. is seeking enthusiastic Bather Brushers to join our growing team. As a Bather Brusher, you’ll play a vital role in supporting our grooming operations—providing gentle, consis…
Security Sales Representative
Job Description Job Description Are you a proven closer looking to take your sales career to the next level? Join Direct Protection Security , one of the fastest-growing authorized ADT dealers …
Data Engineer
JOB DESCRIPTION: Are you ready to embark on an exciting data-driven journey? Do you have the unique blend of analytical prowess and technical wizardry to help us build a data-savvy future? Join ou…
Server Assistant - PM Tii Gavo
Job Description Job Description Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver ex…
Optometrist | $25k Signing Bonus - Dilkon, AZ
Job Description Job Description We are seeking an enthusiastic professional with a special interest in ocular disease who is dedicated to providing exceptional care in Dilkon, AZ. This is an exci…
Sales Receptionist
About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. That’s because we only use top of the line lasers, and all our treatments are perf…
Housekeeper
Job Description Job Description Benefits/Perks: Flexible Scheduling - 5 days a week - define your schedule working ~ 20 hours Competitive Compensation Job Summary: We are looking for …
HVAC Technician
Job Description Job Description Benefits: Company car Competitive salary Training & development We are looking for a skilled and experienced HVAC Technician to join our team! In this …