Delivery Consultant, Technical Change Management

Our Deloitte Human Capital team helps organizations create value through people performance. We help clients reimagine work, the workforce, and the workplace across the enterprise, and transform HR functions with artificial intelligence and emerging technology. In today's rapidly changing environment, this role supports efforts that help clients improve workforce access, development, motivation, organization, and culture to enable performance.

Work you'll do

As a Technical Change Management Delivery Consultant in Change, Communications, and Training Solutions, you will be responsible for...

• Utilize Deloitte's proprietary methods and tools to develop the overall Organizational Change Management strategy and detailed plan for the full lifecycle of the technology implementation
• Responsible for OCM deliverables and activities (change management, organizational alignment, communications, and training)
• Ensure OCM activities are aligned with the overall project timeline and key milestones, and are integrated with other work streams as required
• Execute ideas and concepts effectively at times under pressure and with tight deadlines
• Develop and deploy OCM activities as required by the project, such as but not limited to, drafting communication materials, creating and delivering training materials, implementing workforce transition plans and readiness surveys
• Trouble-shoot and problem-solve effectively to meet objectives

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Organization, Workforce, & Change offering shapes market-leading organizational strategies, delivers impactful change, and generates client value through the workforce, while leveraging data-driven insights and exceptional delivery execution.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor's degree, preferably in Business, Management, Human Resources, Instructional Design, Organizational Behavior, or Psychology
• 2+ years of experience supporting organizational change management initiatives, including communications, training, change readiness assessments, impact assessments, stakeholder management, or leadership alignment, in a consulting environment or industry setting
• 2+ years of experience supporting technology implementation projects involving platforms such as SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce, Workday, SuccessFactors, or custom technology solutions
• 2+ years of experience developing change management or communications deliverables, such as communication plans, stakeholder analyses, impact assessments, readiness assessments, training materials, or leadership presentations
• 2+ years of experience creating and presenting materials for project teams, leaders, or stakeholders
• 2+ years of experience using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and Microsoft Excel to create project deliverables
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Center locations (Gilbert, Lake Mary, or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain the required level of security clearance for this role

Preferred:

• Master's Degree in related field of study (such as business, management, human resources, instructional design, organizational behavior, or psychology)
• Project Management support and Work Plan development experience
• Risk and issue management background