RN Clinical Services Manager

Job Title: RN Clinical Services Manager

Location: Phoenix, Arizona

Hours & Schedule: Monday–Friday

Work Environment: Outpatient Specialty Clinic

Salary / Hourly Rate: $120,000 – $145,000 annually

Bonus Offered: 5–10% of base salary tied to KPI and milestone achievement

Why work with us:

This role offers the opportunity to influence clinical quality and operational performance across a growing, multi-site specialty practice. The RN Clinical Services Manager serves as a key clinical leader, translating strategy into execution while supporting site leadership, ensuring compliance, and driving consistency across locations. This is an ideal role for an experienced RN leader who thrives in complex outpatient environments and values accountability, structure, and measurable outcomes.

What our ideal new team member looks like:

• Experienced RN leader with multi-site operational insight
• Confident managing managers and supervisors
• Highly organized, analytical, and process-driven
• Strong communicator who balances clinical standards with operational realities
• Comfortable holding teams accountable to performance expectations
• Proactive, solutions-oriented, and steady under pressure

Job Summary:

The Clinical Services Manager is a Registered Nurse responsible for the execution and oversight of daily clinical operations across multiple outpatient locations. Reporting directly to executive clinical leadership, this role ensures consistent clinical standards, regulatory compliance, staff accountability, and standardized workflows. The position bridges clinical excellence with operational execution to support patient care quality, provider efficiency, and organizational performance.

Job Duties & Responsibilities:

Clinical & Operational Leadership

• Provide RN-level clinical oversight across all practice locations
• Execute clinical and operational strategies consistently across sites
• Ensure compliance with nursing standards, regulatory requirements, and clinical protocols
• Serve as a clinical escalation resource for site leadership

Site Performance & Accountability

• Monitor site-level performance metrics including quality, access, throughput, and staffing
• Hold site managers and supervisors accountable to clinical and operational KPIs
• Identify workflow gaps, patient safety risks, and compliance concerns

Workflow Standardization

• Lead development, implementation, and enforcement of standardized clinical workflows and SOPs
• Ensure consistent clinical processes across locations while accommodating specialty needs
• Partner with providers and leadership to optimize care delivery models

People & Talent Partnership

• Collaborate with HR on clinical staffing models, workforce planning, and performance management
• Support onboarding, training, and development of clinical leadership staff
• Reinforce professional nursing standards, accountability, and culture

Continuous Improvement & Risk Management

• Proactively identify operational, clinical, and compliance risks
• Ensure adherence to HIPAA and OSHA standards
• Lead or support quality improvement initiatives
• Participate in audits, reviews, and corrective action planning

Prerequisites / License & Certification Requirements:

• Active, unrestricted Arizona Registered Nurse (RN) license or compact eligibility
• Minimum 7 years of progressive RN experience, including clinical leadership or management
• Experience in ambulatory, specialty, or physician-led outpatient practices strongly preferred
• Demonstrated leadership in multi-site healthcare operations
• Strong understanding of outpatient workflows, staffing models, and regulatory standards
• Ability to lead managers and supervisors in complex clinical environments
• Bachelor of Science in Nursing preferred; ADN considered with significant experience
• Master’s degree (MSN, MHA, MBA) preferred but not required

If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover Letter and references are preferred but optional. We look forward to meeting with you!

Requirements

• Active Arizona RN license
• 7+ years RN leadership experience
• Multi-site outpatient operations
• Regulatory compliance expertise
• Clinical workflow standardization