Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – (Arizona)

YOU SHOULD WORK FOR EST… If you enjoy helping customers, solving problems, and supporting a fast ‑ moving service team — and you bring strong communication skills with a customer ‑ first mindset — we want you to apply … now.

RESPONSIBILITIES AND DETAILS:

• Answer customer calls and identify their service needs

• Document customer interactions and keep organized account notes

• Coordinate with Service Supervisors and Technicians on PMs, service calls, and follow ‑ ups

• Confirm customer satisfaction after service visits

• Review PM/SC forms and communicate required actions

• Support quoting needs with Service Manager/Sales

• Coordinate with Supply Chain as needed

• Complete follow ‑ up tasks: sales orders, delivery confirmations, customer support items

• Submit weekly activity and call reports

• Perform additional tasks as assigned

Requirements

•2+ years customer service experience (industry ‑ related preferred)

• Associate or bachelor ’ s degree preferred

• Strong communication, relationship ‑ building, and interpersonal skills

• Organized, dependable, and able to work in a fast ‑ paced environment

• Team ‑ oriented with a strong sense of urgency

• Proficient with Microsoft Office; FSM or QuickBooks experience preferred

• Mechanical or industrial product knowledge a plus

• Valid driver ’ s license and excellent driving record

• Ability to obtain Military base access

PHYSICAL DEMANDS:

• Prolonged periods of sitting and computer work

• Ability to maneuver around equipment and moving objects

• Occasional exposure to hazardous materials

• Ability to lift 15–30 lbs occasionally

• Some travel by commercial aircraft may be required

EST Companies intends to provide a drug and alcohol-free work environment for our employees and customers. Pre-employment drug and alcohol testing is required for all new hires. As a Federal Contractor, EST follows Federal guidelines, which include marijuana as a prohibited substance.

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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