**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
+ As a Technical Analyst you will be joining our Mission Critical Immediate Response Center(IRC) support team. In this role, you'll provide critical technical support, troubleshoot application and system issues, and proactively monitor environments to ensure stability and performance. This position involves direct client interaction, making strong communication and problem-solving skills essential. Ideal candidates have experience in system diagnostics, log analysis, and a passion for keeping systems running smoothly-especially in high-stakes environments.
**Responsibilities**
As a Technical Support Analyst, you will be responsible for troubleshooting solution-related incidents for the Oracle Health platform, execute mitigation actions and initiate escalation actions as needed.
This person will perform troubleshooting investigations reviewing front-end and backend applications to mitigate client impacting issues.
+ **This is a 5544 Shift position working at day shift 7am to 7pm, 5 days on, 5 days off, 4 days on, 4 days off, cycling throughout the month**
+ **Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen**
+ You will also perform troubleshooting investigations via backend methods by reviewing log files, querying Database tables and cycling servers to mitigate issues that could lead to client (Clinical & Financial) impact.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
+ You will be responsible for documenting all notes, activities, and resolutions throughout the lifecycle of an incident.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
You will also collaborate among and across teams to ensure issues are getting mitigated in a timely manner.
Seeking 1-4 years of relevant industry experience.
\#LI-JO2
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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[email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.