Experience and Group Sales Manager

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

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Position Overview and Responsibilities
The Experience & Group Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role leads the Experience Team, oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership.

This is an in-person position located on-site of the property.

What You'll Do:
-Guest & Resident Experience
• Lead and model five-star hospitality for all guests and residents.
• Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure.
• Ensure rooms, amenities, and teams are prepared for arrivals and transitions.
• Plan and execute guest and resident events in partnership with Marketing.
• Coach and lead the Experience Team to consistently deliver high-quality service and positive reviews.
-Team & Operations
• Lead, train, and support the on-site Experience Team.
• Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).
• Support SOPs, guest communications, and experience-related processes.
• Coordinate with housekeeping partners to ensure service quality and readiness.
-Group & Corporate Sales Support
• Serve as the on-site liaison between Corporate Sales and community teams.
• Support onboarding and execution of group and corporate accounts.
• Assist with RFPs, booking platforms, rate coordination, and corporate leases.
• Respond to group inquiries, billing questions, and on-site issue resolution.
• Conduct regular audits of third-party sales platforms and listings.

Skills and Experience
Bachelor's degree in hospitality management preferred
Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills, including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills – ability to articulate not just the “what” but the “why” of our culture
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Ability to work a flexible schedule, including evenings and weekends

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.