Senior Events Service Manager

Job Description

Job Description

Why The Global Ambassador

• Competitive rates

• Benefits available when you work 25 hours per week-including medical, dental, vision and more

• Retirement savings program (with company match)

• Paid time off

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.

• Work with a dedicated team committed to redefining hospitality in Phoenix.

• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

The Senior Events Service Manager is responsible for overseeing the delivery of exceptional service and ensuring a smooth and enjoyable experience for attendees during all corporate, incentive groups and all special social and wedding events. This role involves coordinating event logistics and maintaining high standards of customer service. The Events Service Manager works closely with the hotel sales team, event planners, vendors, and clients to ensure that service operations align with the event's objectives and meet or exceed customer expectations.

What you’ll do:

1. Service Planning and Coordination: Collaborate with hotel sales team, event planners, vendors, and clients to understand the service requirements and expectations for each event. Develop service plans, including staffing, equipment, supplies, and timelines, to ensure seamless service delivery.

2. Vendor Management: Liaise with vendors and suppliers to coordinate service-related logistics, such as catering, audiovisual equipment, decor, and rentals. Maintain strong relationships to ensure timely and quality service delivery.

3. Customer Service: Set high standards for customer service and train staff on providing exceptional service to event attendees. Respond to customer inquiries, concerns, and feedback promptly and professionally.

4. Event Setup and Logistics: Oversee event setup, ensuring that service areas, seating arrangements, signage, and other elements are in place according to the event plan. Coordinate with venue staff and vendors to ensure a smooth and efficient setup process.

5. Quality Control: Conduct regular inspections and evaluations of service operations to ensure compliance with established standards and identify areas for improvement. Implement corrective measures as needed to enhance service quality and customer satisfaction.

6. Communication and Collaboration: Maintain open and effective communication with event planners, vendors, and internal teams to coordinate service requirements, address challenges, and ensure a coordinated event experience. Collaborate closely with other event staff to synchronize service operations with overall event logistics.

7. Budget and Resource Management: Work within allocated budgets, managing service-related expenses effectively. Monitor and control costs, negotiate favorable contracts with vendors, and optimize resource utilization to achieve cost efficiencies.

8. Post-Event Evaluation: Conduct post-event evaluations to gather feedback from clients and attendees regarding service quality. Use feedback to identify areas for improvement and implement changes for future events.

Who you are:

• Bachelor's degree in hospitality management, event management, or a related field (or equivalent experience).

• 4+ years of experience in managing service operations, preferably in the special events industry.

• Strong leadership and team management skills, with the ability to motivate and develop a service team.

• Excellent interpersonal and communication skills to interact effectively with clients, vendors, and staff.

• Strong organizational and multitasking abilities to handle multiple events simultaneously.

• Knowledge of event planning processes and logistics.

• Attention to detail and a focus on delivering exceptional customer service.

• Ability to work under pressure and adapt to changing event dynamics.

• Proficiency in relevant software and tools, such as event management software and POS systems.

• Flexibility to work evenings, weekends, and travel as required.

Note: The above job description is a general overview of the typical responsibilities and qualifications for a Senior Events Service Manager. The actual job duties and requirements may vary depending on the organization and specific event management needs.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.