Quality Assurance Technician - Field Assurance

Job Description

Job Description

Quality Assurance Technician I

Location: Tempe, AZ
Pay Rate: $21.00/hour
Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Work Environment: On-site (In-person interviews required)

Position Summary

The Quality Assurance Technician I supports daily operations within the Field Assurance (Complaint Handling) Lab. This role is responsible for managing the intake, documentation, shipping, and evaluation of complaint samples, as well as coordinating image and video review requests. The ideal candidate is detail-oriented, organized, and comfortable working in a regulated laboratory or cleanroom environment.

Key Responsibilities

• Document and log complaint samples received for evaluation in the Field Assurance Lab
• Manage shipping and receiving of complaint samples, including domestic and international return kits
• Assemble and coordinate shipment of sample return kits, ensuring accurate tracking and timely delivery
• Maintain shipping inventory and order supplies through approved vendors
• Process image and video review requests, including running queries in TrackWise and maintaining tracking logs
• Follow up on pending requests to ensure timely completion
• Maintain accurate records in compliance with Good Documentation Practices (GDP)
• Adhere to Good Laboratory Practices (GLP) and biosafety standards
• Store and dispose of complaint samples according to established procedures
• Maintain a clean, organized, and safe work environment
• Communicate effectively with internal teams, external customers, and support staff
• Escalate issues or discrepancies to leadership as needed
• Support continuous improvement initiatives within lab operations
• Ensure compliance with all company procedures and regulatory requirements

Required Qualifications

• High school diploma or GED (Associate degree or equivalent experience preferred)
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to work both independently and collaboratively in a team environment
• Basic troubleshooting and problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to lift up to 50 lbs

Preferred Qualifications

• Experience with FedEx or similar shipping systems
• Previous warehouse, logistics, or inventory experience
• Experience in a laboratory, medical device, or GMP-regulated environment
• Familiarity with cleanroom or biosafety practices

Physical Demands

• Regularly required to stand, walk, sit, and use hands for handling equipment and materials
• Frequent communication with team members and stakeholders
• Occasional reaching, bending, kneeling, or crouching
  If you are interested, please send an up-to-date resume to [email protected]
  INDJP