Service Administrator
- Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Knowledge of Diesel and//or Generators preferred. Prior experience in a shop service environment, repair and warranty related field preferred.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
- The regular schedule for this onsite position will be 9:00 AM – 6:00 PM, Monday through Friday. Please note, this position will be on call, every 4 – 5 weeks (Monday through Sunday).
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Knowledge of Diesel engines as well as generator equipment. Prior experience in a shop service environment, repair and warranty related field preferred.
- Excellent customer service skills with the ability to effectively communicate in a positive and professional manner.
- Must have excellent computer skills using multiple computer monitors and multiple software platforms, knowledge of Cummins QSOL preferred.
- Ability to thrive in fast-paced environment with multiple priorities.
- Please note, this position is 100% onsite at our Avondale , Arizona branch.
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