Customer Service Representative - CSR 3
Job Description
Job Description
LOOKING FOR ARIZONA RESIDENTS ONLY
This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday)
and Mesa (7am - 6pm, Monday -Thursday) office locations.
The work schedule will be dependent on the assigned office locations' business
hours. Job Description:
The contractor Customer Service Representative 3 position at the Arizona
Department of Revenue is a customer-facing role focused on licensing . Responsibilities:
- This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayers personal or business accounts , and also complete daily reconciliation and end-of-day balancing of assigned billing.
- Assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures.
- 2+ years of customer service experience
- 1+ year of working in a high production environment
- Proficiency in Google Suite.
- Experience with cash handling
- Excel Experience
- Basic Math
Bilingual - Spanish
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