FT-Houseperson

Job Description

Job Description

Description:

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

This position contributes to Sanctuary success by providing support for the Housekeeping Department. Delivering support to the housekeeping teams, both room attendants and laundry attendants. Maintaining the facilities to our superior standards, with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well, is critical to the success of this position.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Provide support to Room Attendants & Laundry Attendants.
• Perform tasks including, but not limited to:
• Delivering clean linen to assigned areas (spa, room attendants, pool, etc.)
• Assist in cleaning guest rooms and facilities, as needed
• Maintain and empty trash bin
• Stock any linen needed at pool and satellite pools (towels, chairs covers, etc.)
• Help housekeepers discard garbage or transport dirty linen
• Report maintenance deficiencies and items in need of repair.
• Stock and maintain supply rooms, as needed.
• Deliver guest requests and/or report to the appropriate personnel.
• Follow proper procedures for returning key cards and cart keys.
• Handle, store, and label all hazardous substances safely. If any incidents occur during the handling of hazardous substances report immediately and refer to the information in the Safety Data Sheet.
• Perform any other tasks as assigned by the Housekeeping Director or management team.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Physical Demands

• Ability to stand, sit, kneel continually to handle specific requests or demands of quality and speedy guest service.
• Ability to extend arms, scrub, bend, stoop, stand and walk areas for extended periods of time.
• Ability to push, pull or lift heavy loads weighing up to 50 lbs.
• Ability to push and/or pull heavy furniture weighing up to 100 lbs.
• Ability to work in extreme weather conditions hot, cold or wet.
• Hearing and visual ability to be able to observe and anticipate guest needs.
• Sufficient strength and physical dexterity to perform duties and responsibilities of job.

Personal Attributes

• Ability to maintain a pleasant disposition and work smoothly in a high stress/pressure work environment.
• Ensure a safe working environment by abiding by all safety policies and procedures.
• Have solid interpersonal skills, be detail oriented, motivated and have a positive attitude.
• Must be well-mannered, display a helpful attitude at all times & greet guests when encountered.
• Ability to work conscientiously, multi-task, meet deadlines, and follow instruction with minimal supervision.
• Ability to understand & follow directions. Perform job functions under minimal supervision.
• Ability to understand & communicate in English, effectively and pleasantly, with guests.
• Must comply with Sanctuary policies and regulations found in the Employee Handbook.
• Accurately and regularly record work time via resort time clock.
• Always report to your manager/supervisor when leaving work area for break periods.
• Executes emergency procedures in accordance with hotel standards.
• Must be able to work flexible hours to include all shifts, weekends and holidays.

QUALIFICATIONS

Education

• High School Diploma or equivalent

Related Work Experience

• Less than one (1) year related work experience. Experience in a resort is preferred.