Badging and Access Assistant

Badging and Access Assistant Location Phoenix, AZ (Central City area) : Posting Date 01/24/24 Application Deadline 02/01/24 Pay Range Min - 1st Quartile - Mid - Max $19.15 - $21.24 - $23.33 - $27.50 The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $19.43 to $20.50. This position is non-exempt under the FLSA. What We Offer We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Click here to learn more! Job Type Classified - Judicial CPR Department D800 Superior Court About the Position The Office Assistant Specialized is the first point of contact for the Judicial Branch Security Department (JBSD) and is primarily responsible for providing exemplary customer service that is fundamental to the continued success of our operations through the preparation, issuance, and programming of employee ID badges. Additionally, this position requires sound judgment and excellent organizational skills to provide administrative support to the Security Director and other JBSD staff. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety. Position Qualifications We recognize your time is valuable, so please apply if you meet the following required qualifications: Education:

• High School Diploma or GED

Experience:

• Two (2) years of office, clerical, or administrative level experience

OR Combined education and experience qualifications:

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

Our Preferred Candidate has:

• Bilingual in Spanish/English
• Experience with access control systems

Knowledge, Skills, and Abilities: Knowledge of:

• Access control systems and related best practices
• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, and data entry
• Office practices, procedures, and terminology

Skill in:

• Organization and time management
• Problem solving, working under pressure, and meeting deadlines
• Appropriately prioritizing tasks, projects and ad hoc requests
• Completing assignments accurately and with attention to detail
• Written and verbal communication with others to convey information effectively
• The use of computer applications including Microsoft Office 365
• Establishing effective working relationships with others

Ability to:

• Learn, and adhere to Judicial Branch policies, processes and procedures
• Use effective time management skills to handle multiple tasks at one time
• Organize, prioritize, and manage work/activities to achieve established goals
• Excel in a high volume and time-sensitive work environment
• Problem solve a variety of situations
• Process and handle confidential information with discretion

Essential Job Tasks (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Utilizes Judicial Branch-wide master access Hirsch-Velocity control system to program and create identification badges, including assignment of specific access profiles, and assists the Access Management Assistant with troubleshooting system issues
• Assists with access control issues for all Judicial Branch facilities and stakeholders to include Maricopa County Justice Courts, Adult Probation Department, Juvenile Probation Department, Clerk of Superior Court, Grand Jury, all county attorney agencies, Maricopa County Facilities Management, Maricopa County Sheriff's Office, contractors, and vendors performing work in Judicial Branch facilities
• Monitors the employment status of Judicial Branch staff and stakeholders and non-employees ensuring access privileges are up-to-date in the system with the appropriate access levels applied to each person
• Assists with collecting, tracking, and compiling throughput statistics, duress alarm device testing, and Court E-3/bypass access criteria for daily reports disseminated to leadership
• Assists with monitoring Velocity server outages which impact badge readers and duress alarms, makes appropriate notification to JBSD leadership, the Judicial Branch, and stakeholders
• Provides customer service support to internal and external JBSD customers
• Reviews, maintains, and processes requests for departmental documents to ensure compliance with state and federal laws
• Assists with other office assistant functions as directed by the supervisor
• Serves as a backup in the absence of the Access Management Assistant and other administrative positions in JBSD

Working conditions: Will require occasional travel to other court locations as needed for coverage. While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Additional Information Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant. Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department. The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Apply Now!