Member Debt Representative
Kforce has a client in Phoenix, AZ that is seeking a Member Debt Representative. Through 100% phone based interactions, responsible for understanding the members' needs and delivering personalized solutions and education that will improve the member's overall financial security. Responsibilities:
- Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
- Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
- With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines
- Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within company standards
- Under close supervision, completes required account verification and account maintenance; Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database
- College degree preferred
- 2+ years of combined customer contact, sales, or collections experience in the financial services industry
- 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- Strong verbal and written communication skills
Recommended Jobs
Manager of Customer Success
Job Description Job Description Description: We're looking for an experienced Manager to lead our dedicated Account Management team! In this role, you will lead a team committed to delivering ex…
Structural Engineer - Southwest Region (JP2)
Job Description Job Description Qualifications: Minimum Qualifications Bachelor of Science Degree in Civil Engineering, with an emphasis in Structural Engineering Engineer in Training (E…
CDC Educational Assistant at White County Middle School
Job Description Job Description Primary Purpose: Help meet the physical and instructional needs of students with disabilities in a self-contained classroom. Assist in the implementation of cla…
Guest Service Representative
Job Description Job Description Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and las…
Dishwasher
Job Description Job Description Benefits/Perks Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary We are seeking a Dishwasher to join our t…
Certified A&P Mechanics
Job Description Job Description GAL AeroStaff Ltd. is an aerospace staffing is a company specializing in temporary and permanent staffing for general and technical positions the aviation and aero…
Market Development Executive - SLED West
Requisition Number: 104487 Account Executive - Google Cloud Solutions - Public Sector Location: Remote – West Region - MST or PST (with regional travel) Insight at a Glance ~14,…
Sales Development Representative
Job Description Job Description Company Description Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest bra…
AI Workplace Platform Consultant (Claude, Copilot, Gemini)
AI Workplace Platform Consultant (Claude, Copilot, Gemini) Join our AI & Engineering team by transforming technology platforms, driving innovation, and helping make a significant impact on our clie…
Caregivers - Steady Schedule!
We are called Always Best Care for a reason: Our employees feel it - our clients feel it too. Our senior care services are the heart of what we do. Our employees are our greatest assets and are the h…