Senior Client Services Care Specialist

Job Title:

Senior Client Services Care Specialist

Location:

CityScape

What youll do:

As a Client Care Specialist youll display a high level of client service provide a professional prompt and accurate banking experience and exemplify the departments sales service and operations philosophy. Youll perform complex transactions and service requests in accordance with established policies and procedures assess and respond to inquiries from both clients and internal and external business partners. Youll work on a team in a fast-paced environment that requires multitasking with accuracy toggling between multiple systems and engaging clients while responding to questions and/or communicating resolutions in an efficient and effective manner. As a key member of the team you may be asked to proactively contact clients review reporting or perform other operational processes or controls. One of your key responsibilities is to set client expectations recommend appropriate products and services and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate. Youll exhibit excellent problem solving functional communication and technical skills along with a drive for exceptional client service.

• Responsible for accurately and efficiently processing transactions responding to client inquiries or requests with resourceful and effective client-centric communication with a focus on assisting researching and resolving inquires with professionalism precision and care.
• Accept ownership of issues through resolution of all client inquiries either in-person or by using telephone email and written correspondence including any additional follow-up. Understand and respond to clients based on the urgency around time-critical situations and escalate issues to engage the appropriate internal resources in a timely manner when necessary.
• Meet or exceed service level standards including customer service turn-around time cross selling goals risk management and regulatory compliance audit soundness and productivity and efficiency. Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
• Provide support from general navigation to in-depth technical interfaces.

What youll need:

• 2 years of related experience in Customer Service Branch Banking Operations Treasury Management Service or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of general banking loans treasury management and other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Entry level to intermediate experience working in a call center or cash handling preferred.
• Advanced speaking and writing communication skills.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

Required Experience:

Senior IC