Member Service Representative
Member Service Representative
Job Summary:In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services. The ideal candidate is friendly, efficient, and capable of identifying member’s needs to offer the most suitable financial solutions. Salary: $20.00-$25.00 an hour depending on experience About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row! Key Responsibilities:
- Assist members with opening, maintaining, and closing accounts.
- Underwrite and process consumer loans within authorized limits, per credit union policy.
- Respond to member inquiries regarding products, services, and account issues.
- Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.
- Identify and act on cross-sell opportunities to promote credit union products and services.
- Ensure accurate documentation and maintenance of member records and reports.
- Compile and assemble loan documentation for proper recordkeeping.
- Serve as a liaison between members and internal departments or external organizations.
- Deliver courteous, timely, and professional service to all members and coworkers.
Required Skills:
- Minimum of six months of similar or related experience
- High school diploma or equivalent
- Excellent Customer service and interpersonal communication skills
- Strong attention to detail and accuracy in data entry and documentation
- Sound judgement and decision-making within authority limits
- Experience in loan underwriting or processing consumer loans
- Bilingual abilities are a plus
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
- Up to 15 days in 1st year of service
- 401(k) plan
- 7% company match
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Professional Development
- Educational Assistance
Recommended Jobs
Morning Delivery Driver
Role: Delivery Driver Company : Too Sweet Cakes Location : Phoenix, AZ Shift: 5am start time (approx 8-10 hr shift) Type : Full-Time Pay : $18 - $19 per hour About Us: Too Swe…
Service Technician
Precision Toyota is the largest and fastest growing dealership in Southern Arizona. We're seeking motivated Automotive Technicians at all levels of technical experience to support the booming service …
Produce Assistant
Job Description Job Description Overview The Job in a Nutshell The Produce Assistant is responsible for assisting the Produce Manager in the successful operation and profitability of the pr…
Interventional Radiologist
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we ar…
Direct Sale Specialist
Requisition Number: 222004 Job Description Cintas is seeking a Direct Sale Specialist to prospect, sell, and manage business relationships with top direct sale customers. Responsibilities incl…
Physician Assistant
Job Description Job Description Description: Overview Women’s Health Arizona is searching for a Physician Assistant to join one of their prestigious Women’s Health Care Centers in Phoenix, AZ…
Occupational Therapist needed - Hiring Fast!
Job Description Job Description Quick job details: Setting: Outpatient Rehabilitiation services. Hospital based. Schedule: 40 hours per week, 8hr days, flexible. Job Requirements: Must h…
Home Remodeler/Lead Craftsman
Ace Handyman Services is Hiring a Home Remodeler/Lead Craftsman! Location: Gilbert, AZ (East Valley – Phoenix Area) Address: 1176 East Warner Road, Gilbert, AZ Schedule: Full-Time Pay …
Lobby/Houseperson - 6AM-2PM
Description We are hiring a Houseperson to assist in our Housekeeping Department! As a Houseperson at Concord Hospitality, you will play a key role in maintaining the cleanliness and order of ou…
Inside Sales Representative
Job Description Job Description Description: Job Title: Inside Sales Representative Location: Chandler, AZ Job Summary: We are seeking a highly motivated Inside Sales Representative…