Hospitality Director (Phoenix)

The Opportunity

The Director of Hospitality at Chick-fil-A Deer Valley or Chick-fil-A Norterra is responsible for building and leading a high-performance front-of-house team of 50-60 team members that delivers remarkable guest experiences while developing future leaders for the organization. This leader will drive operational excellence, strengthen hospitality systems, and coach team members and leaders to grow both personally and professionally.

Please note this is a 100%, in-restaurant role at one of the two locations listed above.

Leadership Scope

• Lead and develop Team Members, Trainers, Team Leaders, and Managers

• Oversee daily execution of front-of-house operations

• Partner with the Executive Director to improve systems, performance, and leadership development

• Build a strong leadership pipeline within the organization

What You Will Own

• Ensure every guest receives remarkable hospitality

• Maintain strong operational standards during peak business hours

• Recruit, develop, and mentor future leaders within the restaurant

• Improve systems and processes that increase operational efficiency

• Monitor key performance metrics including guest satisfaction and operational efficiency

• Maintain compliance with Chick-fil-A operational standards and food safety requirements

Who You Are

• You are aligned with our values of care, unity, and relentlessness and the greater Chick-fil-A mission and purpose

• You have 1-4 years of leadership or professional experience

• You lead by influence and build trust with your team

• You are energized by creating exceptional guest experiences

• You welcome feedback and actively pursue personal growth

Preferred Qualifications

• Previous leadership experience overseeing multiple leaders or departments

• A bachelor’s degree or equivalent professional experience

Compensation & Benefits

• $55,000 – $70,000 annual earnings depending on experience

• Health, Dental, and Vision insurance

• Paid Time Off

• 401(k) with company match

• Meal allowance while working

• Professional development coaching

• Closed Sundays, Thanksgiving, and Christmas Day

Career Growth

Top performers can expect:

• Expanded leadership responsibility within 12–24 months
• Opportunities to move into Executive-level leadership roles
• Long-term pathways into multi-unit leadership or Chick-fil-A Operator roles