Senior Claims Specialist

Summary of Position

At Falvey Insurance Group, the Senior Claims Specialist plays a critical part in supporting our Transportation & Logistics solution; a comprehensive program that combines legal liability and all-risk cargo coverage into one streamlined offering for logistics providers and their clients. This position is responsible for independently managing complex, high-severity, and hybrid claims across both coverage lines, ensuring accurate, timely, and service-focused resolution for all stakeholders.
This is a high-impact, collaborative role designed for a professional who thrives in a dynamic environment and is eager to help shape how Falvey delivers value through best-in-class claims operations.

Position Functions

The Senior Claims Specialist duties will include:

1. Manage complex transportation and logistics claims across both legal liability and all-risk cargo coverage lines, including high-severity and hybrid scenarios.
2. Interpret and apply policy language to manage the end-to-end handling of claims, analyzing claims data and trends.
3. Work closely with underwriting, legal, and client-facing teams to ensure timely, accurate, and service-focused claim resolution.
4. Apply expertise in cargo and logistics claims, including freight contracts, Incoterms, and detailed coverage interpretation.
5. Contribute to refining and improving internal workflows, documentation, and claims processes
6. Support client engagement and educate clients, brokers, and partners on the Transportation & Logistics program’s coverage structure and claims procedures.

Knowledge, Skills, & Abilities

The Senior Claims Specialist should have an advanced understanding of insurance issues, be customer service oriented, and demonstrate the ability to share knowledge and work effectively in a team environment. The candidate must uphold confidentiality and compliance with all regulatory and internal standards.

Strong verbal and written communication skills. Ability to interact with all levels of company staff including management, underwriting, marketing and legal departments with a customer service focus on internal and external customers. Organizational, analytical, and problem-solving skills with the ability to manage and prioritize multiple projects.

Must be able to evaluate coverage decisions for claims based upon the documents, surveyor's investigative reports and applicable marine insurance policy.

Other Requirements

• A degree or certificate in any related business field or equivalent industry experience.
• 5 years of experience as a Claims Associate, or similar role, is required.
• An active adjuster’s license and non-resident licenses is required. If you do not have one, it will be required to obtain one within a year of employment.
• Also, a willingness to complete continuing education courses in the insurance field.

Physical Requirements

Must be able to sit and operate a computer; answer and communicate on a telephone; operate copy machine.

Supervisory Responsibilities

Growth potential - Supervise and mentor a team of claim adjusters.

Equipment Used

Computer, telephone, copy machine, scanner.

Hours of Operation and Working Conditions

This position will be located out of Pheonix, AZ office. Working hours are Monday through Friday from 9am to 5pm, in a business-casual office environment. We currently operate in a hybrid capacity with 3 days in the office, Wednesday and Thursday are required and 2 days at home. This position requires occasional flexibility for working additional hours to accomplish project objectives. Occasional business travel may be required.