Manager, Fraud - Card Business Operations

**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Fraud, Credit Bust Out (CBO), Banking Product & Payments Risk Organization is a global team of risk officers, data scientists, and product managers that are building innovative solutions and capabilities to manage external fraud and payment risk across AMEX's card and banking portfolios. We are looking for a **Manager** **to join the** **Fraud - Card** **Business** **O** **perations** **team** , which will oversee how the Global fraud team meets expectations outlined in the enterprise-wide policies and governance requirements for operational and fraud risk management. The team will be responsible for executing new programs that govern, monitor and improve the Fraud and Banking group's extensive risk control inventory, creating and maintaining Fraud and Banking RCSAs, producing Risk Assessments, and managing fraud product losses against Enterprise Fraud Risk appetite. **Key Responsibilities:** + Assist in administrative support to the RCSA program through process mapping, risk and control identification, assessment, and annual review + Track portfolio performance against the risk appetite framework by calculating prescribed metrics and escalating breaches when appropriate, document root cause analysis and remediation plans + Support timely updates of documentation and operational controls as new customer features & fraud capabilities are introduced + Participate in ongoing victim fraud risk assessment by executing on assessment methodology + Conduct controls testing in accordance with Internal Controls Policy + Lead victim fraud events analysis with operational risk lens and partner with functional experts to identify and remediate gaps + Support multiple compliance and regulatory programs, such as AML/BSA SARs referrals, elder fraud abuse detection, scams detection, etc. + Partner with functional experts and participate in evidence collection and explanatory responses to exams, audits, and any ad hoc governance requests + Track and identify issues and fraud events as outlined by the Issues and Events Policy **Required Qualifications:** + 3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities + Strong project management, communication, and interpersonal skills + Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards + Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate Victim fraud risk scenarios effectively + Ability to navigate through ambiguous problems and be creative + High degree of organization, individual initiative and personal accountability + Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment + Positive "roll-up your sleeves" attitude, a proactive mentality, and a passion to win required **Preferred Qualifications:** + Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous + GSIB Operational Risk or RCSA program experience + Prior fraud risk experience + Understanding of critical operational risk management lifecycle activities + Experience managing operational risk events + Experience with risk control design, testing, and effectiveness and operational monitoring **Qualifications** Salary Range: $80,000.00 to $155,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Risk **Primary Location:** US-New York-New York **Other Locations:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25013355