IT Regional Onboarding Technician

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are seeking a dedicated and experienced Regional Onboarding Technician to join our team. This role is primarily responsible for executing client onboarding tasks within the designated region, ensuring a smooth transition and setup for our clients. When not engaged in onboarding activities, the technician will support the daily ticket queues, including travel to local clients. The position also requires frequent travel to other regions to assist with onboarding projects as needed.

Key Responsibilities:

• Conduct client onboarding tasks, including installation, configuration, and integration of systems and services.
• Collaborate with the national projects team and regional service delivery teams to ensure seamless onboarding experiences for clients.
• Provide technical support and resolve issues during the onboarding process.
• Assist with daily ticket queues and support tasks when not engaged in onboarding activities. This includes travelling to client locations to provide on-site support.
• Travel to other regions to support onboarding efforts as required.
• Maintain detailed documentation of onboarding processes, configurations, and client interactions.
• Ensure adherence to company policies, procedures, and quality standards during all onboarding activities.
• Continuously improve onboarding processes based on client feedback and internal evaluations.

Qualifications:

• Proven experience in IT service delivery, preferably within an MSP environment.
• Strong technical skills in system installation, configuration, and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Willingness to travel as needed.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in a technical support or service delivery role.
• Valid driver's license and ability to travel to client sites within and outside the home region.
• Flexibility to work outside regular business hours when necessary.

Benefits:

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.