CSI/Customer Service Coordinator
CSI / Customer Service Coordinator Phoenix, AZ Midway Nissan is looking for an energetic and detail-oriented individual to join our customer service team as a CSI / Customer Service Coordinator. The right candidate will have a positive attitude and a passion for problem solving and delivering exceptional customer service. Responsibilities:
- Meet and greet customers in a professional manner in-person & on the phone with a warm, professional attitude.
- Appointment scheduling and confirmation for customers over the phone and in person; coordinating with the sales and service teams.
- Answer inquiries about vehicles, service, and dealership promotions. Assist customers with basic product knowledge and direct them to the right department.
- Follow up calls to maintain high satisfaction rating with guests.
- Reporting new vehicle sales to the manufacturer and following up with customers to ensure they had a positive experience and will complete their surveys.
- Working with the sales and service teams to ensure they stay up to date on their required training courses.
- Handle customer complaints with integrity and poise.
- Maintain accurate customer records in our CRM system.
- Support the sales and service teams with daily administrative tasks.
- Previous customer service experience.
- Excellent communication, organizational, and people skills.
- Punctual nature and ability to handle schedule flexibility.
- Professional demeanor and appearance
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
- Must be willing to submit to a drug screen & background check
- Competitive Pay
- Medical, Dental, and Vision Insurance
- 401(k) plans
- Paid Vacation
- Paid Sick Days
- Growth opportunities
- Friendly work environment
Recommended Jobs
Engineering Manager
PCL Constructors Inc. The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building bet…
Internship - PHX
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a …
Software Developer
Duties and responsibilities include, but are not limited to: oversee quality control processes to ensure software compliance with standards to control project scope, maintain project alignment …
Sage Intacct Solution Architect - Senior Associate Save for Later Remove job
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals an…
Senior Wastewater Operations Travel Technician
Company Description Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Ve…
AI Sales Enablement Specialist
Requisition Number: 102657 AI Sales Enablement Specialist Location: This is a hybrid opportunity located in Chandler, AZ Salary: The base salary for this position typically ranges from …
Territory Business Manager - Phoenix North, AZ
About Beta Bionics Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing b…
Tent Installer
Job Summary: The Tent Installer performs tasks involving physical labor at job sites and heavy construction projects. The position may operate a variety of hand and power tools and may clean and p…
Physical Therapist (PT/DPT) - Home Health
Job Description Job Description Take a look at who we are as a company by clicking here Home - PYG Therapy At Places You’ll Go Therapy, we offer highly flexible schedules. Are you looking for…
Lead Supervisor - Merchandising
Coach is seeking a Lead Supervisor in Merchandising for its Glendale, AZ location. This role involves overseeing visual merchandising strategies, leading a team, and ensuring brand alignment in store …