Construction Defect Claims Unit Manager

Job Description

Job Description

Claims Unit Manager – Construction Defect

Remote Opportunity | Exceptional Benefits from Day One

Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

What We Offer:
• Comprehensive Health Coverage – Medical, Dental & Vision (Effective Day One)
• Generous Paid Time Off
• Robust 401(k) Plan
• And So Much More!

Essential Duties and Responsibilities:

• Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.

• Adhere to all file handling standards, NARS Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.

• Demonstrate a strong commitment to the mission and values of the organization.

• Maintain strict confidentiality of client, company, and personnel information.

• Works closely with Quality Assurance to ensure company objectives are met.

• Review and respond to claim appeals and grievances, investigate, and respond to complaints.

• Adhere to the policy and procedures of NARS.

• Lead and manage by example to promote culture of service and continuous improvement.

• Provide leadership to achieve key business goals.

• Assign accountability for desired outcomes and hold adjusters to required dates.

• Communicate clearly and provide adequate direction.

• Track trends by program and unit – know the team’s claims when a client asks.

• Know the Team’s Clients and be able to confidently discuss their claims.

• Effectively manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required, 2-year degree or higher preferred.

• Requires 7 + years of overall claims and litigation experience, preferably in the line of business being handled.

• Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.

• Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.

• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.

In the spirit of pay transparency we are excited to share the base salary for the position of Construction Defect Claims Unit Manager is $100,000 - $150,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual performance raise if all guidelines are met. Your salary compensation will be determined based on factors such as geographic location, skills, education and or experience. In addition to those factors, we believe in the importance of pay equality and consider internal equality of our current team members as a final part of any offer. Please keep in mind that range mentioned above is full base salary range for the role. Hiring at maximum of the range would not be typical in order to allow future and continued salary growth. We also offer a generous compensation and benefits package.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."\r\n\r\nFor more career opportunities and to learn more about NARS, please visit