Senior Field Service Engineer

Job Description

Job Description

Senior Field Service Engineer (Team Lead, Programs & Aftermarket)

Weibel Scientific is seeking a motivated leader with technical and customer support focus in the role as Senior Field Service Engineer to work closely with our US Aftermarket Support Manager and field service engineers for our instrumentation and surveillance radar assembly, spares, repairs, and training activities in North America.

Weibel is the leading developer of Doppler radar systems for customers over most the world. We have been experiencing growth over a long period of time and are now expanding our activities in North America and that is why we are looking for a colleague to join our growing team.

We are seeking an experienced engineering leader with a proven track record of effectively and efficiently leading a team in a matrix organization for activities related to service and product delivery to our customers. You will join an American company, subsidiary to Weibel Scientific A/S, Denmark, with a long history in the US market, where you will report to and work closely together with our Regional Support Manager (US) and Director of Programs & Aftermarket.

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OVERVIEW

Position: Senior Field Service Engineer (Team Lead)

Direct superior(s): Regional Support Manager
Function: Skilled

Organizational Level: 3

Department: AFM

Name: n/a

Initials: n/a

Weekly working time: Full time

Managerial responsibilities: Lead Team of Field Service Engineers, Yuma, AZ

Edition valid from: 12-05-2025

Replaces edition: 01-01-2024

MAJOR TASKS AND RESPONSIBILITIES

• Support for Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) and the associated activities, such as pre-FAT, installation, system testing, pre-SAT, project meetings, reporting, document editing, etc.
• All types of service delivery (e.g. preventative and corrective maintenance), on-site at customer location and at Weibel.
• Operational and Maintenance Training to customer personnel.
• Carry out root cause analysis on equipment failures and recommend corrective actions
• Direct customer contact; in-person, by telephone and electronic communication.
• Lead engineering team via scheduling, leadership, time management and accountability tools
• The position can include extensive travel for field assignments (typically 100-150 days per year).

Tasks and processes (not prioritized)

• Support Acceptance Test Manager
• Support planning and performing FAT and SAT, including associated documentation such as Acceptance Test Plans, FAT Protocol, SAT Protocol.
• Customer support. In person, by telephone and electronic communication
• Incident handling and repair, in field or at Weibel, including:
• Failure analysis
• Repair
• Testing
• Documentation and reporting
• Maintenance, in field or at Weibel.
• Upgrades, in field or at Weibel.
• Training classes, in field or at Weibel.
• Mission support, in the field or from Weibel.
• Installation and commissioning
• Administration as documentation and reporting, ERP entries, etc.
• Participation in project groups

EMPOWERMENT

Decisions Made by Employee

• Planning and prioritization of assigned tasks
• On-the-spot field decisions and problem solving not having impact on contractual status

Decisions to be approved by manager

• Decision with impact on contractual status
• Travel
• Purchases
• Task/location assignments

RELATIONSHIPS ( persons and/or groups that are critical for cooperation and communication )

• External: Customer and business partners (agents, system integrators, vendors, associations, etc.)
• Internal: PRJ (projects), R&D (development/engineering), OPS (production), Sales, BD (business development)

COMPETENCIES (prerequisites for having success in the employment; skills, experience and attitudes )

Education:

• Technical education at minimum-level associate’s degree ( two-year technical college degree or equivalent )
• Technical, electronic craftsman education or radar operator education combined with technical (electronics) aptitude

Trade/technical competencies and experience including managerial competencies ( if applicable ):

• Deep insight into electronic technology and usage
• Experience with radar technology, preferred not required

Personal competencies:

The position requires a high level of self-drive and ability to handle unforeseen issues autonomously. Requires competence as trainer/presenter, a likable character, and the ability to bond easily with colleagues and customer representatives with the understanding and capability to work with different geographical cultures.

Further requirements:

• Result-oriented
• Customer satisfaction focus
• Orderly and structures in work
• Analytical
• Detail-oriented
• String drive and energy
• Self-motivating
• Autonomous whilst observing organizational requirements
• Strong communicator
• Relationship builder
• Flexible with working time

IT and languages:

• English at professional level (oral and written)