Program Assistant

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Who We're Looking For

Copa Health is hiring a Program Assistant to join our Assertive Community treatment team to provide support in our clinics by assisting the team in tracking participant schedules by utilizing calendar of activities for the team to assure that team is meeting the consumer’s needs and provide back up Blue Dot coverage in a customer service capacity of screening calls and taking messages.

Key Responsibilities

• Creates and maintains consumer charts including filing, thinning, closing, etc. Completes ROI packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests.
• Supports the Morning Meeting and weekly Integrated Care Meeting protocols through management of the meeting logs and daily assignment schedules.
• Manages the team referral status roster, including collection of baseline data.
• Coordinates and monitors scheduling for the assigned team. Responsible for maintaining Prior
• Authorizations for services and assists medical staff with medication Prior Authorizations.
• Acts as a liaison between team and consumer (greets, receives, and escorts consumer to appointment when needed).

Qualifications

• Must be a minimum of 21 years of age.
• Minimum HS diploma/GED and two (2) years of relevant experience in a behavioral health setting.
• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire.
• TB Test clearance required at the time of hire and annually.
• Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.