ServiceNow Architect

Job Summary

We are seeking an experienced ServiceNow Architect to design, lead, and guide complex ServiceNow implementations across multiple modules. This role requires strong architectural expertise, leadership skills, and deep platform knowledge to deliver scalable, secure, and efficient ServiceNow solutions.

Location: Chandler, AZ (Candidates must be local to Arizona)

Employment Type: Contract
Duration: 6 Months
Work Authorization: USC and Green Card

Key Responsibilities

Solution Architecture

• Design and implement end-to-end ServiceNow solutions (ITSM, ITOM, ITBM, ITAM, HRSD, CMDB)

• Define architectural standards, patterns, and best practices
  

Strategic Planning

• Collaborate with stakeholders to define ServiceNow roadmaps and architecture vision

• Align platform solutions with business and operational goals
  

Customization & Configuration

• Lead customization and configuration while ensuring scalability and platform integrity
  

Integration Design

• Architect integrations using REST, SOAP, OAuth2, JWT, and MID Server

• Integrate ServiceNow with enterprise systems (LDAP, AD, SAP, APIs, cloud platforms)
  

Leadership & Governance

• Provide technical leadership and mentor development teams

• Establish governance, security, access control, and compliance processes
  

Platform Optimization

• Optimize performance, usability, CMDB structure, and workflows

• Drive continuous improvements and cost efficiency
  

Documentation & Upgrades

• Create architecture diagrams, workflows, and implementation documentation

• Lead upgrades, patching, and enhancements aligned with ServiceNow releases
  

Required Qualifications

Experience

• 5+ years of ServiceNow implementation experience

• 3+ years in a Lead or Architect role
  

Technical Skills

• Strong expertise in ServiceNow architecture, configuration, and best practices

• Deep knowledge of ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM

• Advanced scripting skills (JavaScript, Glide API, Business Rules)

• Experience with Flow Designer, Virtual Agent, and Predictive Intelligence

• Knowledge of update sets, version control, deployments, and governance frameworks
  

Certifications (Preferred)

• ServiceNow CSA, CAD, or CTA
  

Process & Methodologies

• Strong ITIL knowledge (Incident, Problem, Change, Configuration Management)

• Experience with Agile methodologies and large-scale implementations