Volunteer Services Coordinator

Position Summary:

The Volunteer Services Coordinator supports the daily operations of the Community Food Bank’s (CFB) Volunteer Services Team by assisting with volunteer recruitment, orientation, scheduling, documentation, and general support for volunteers of all ages. This position provides administrative and customer service support, helping ensure positive volunteer experience. This role includes occasional evening and weekend hours to support special events and business needs.

Key Responsibilities:

Volunteer Engagement & Support

• Support volunteer recruitment and stewardship for Mobile distributions.
• Respond to daily inquiries via phone, email, and in person.
• Assist with recruiting, orienting, and placing individual volunteers for CFB programs and events.
• Provide support coverage for evening and Saturday volunteer activities as assigned.
• Assist with weekly volunteer tours and orientation sessions, and follow up engagement processes.
• Greet volunteer groups and ensure they are connected with the appropriate departments.
• Support volunteer recognition efforts including card signing, distributing small gifts, and other directed activities.

Scheduling, Coordination & Logistics

• Assist with maintaining and updating the volunteer schedule/calendar.
• Support coordination of CSV volunteer programs, including scheduling, documentation, and completion requirements.
• Help ensure volunteer groups and individuals are appropriately assigned and placed based on program needs.

Data Management & Documentation

• Maintain accurate volunteer information in the database and enter volunteer hours and records in a timely manner.
• Assist with basic database troubleshooting and posting volunteer opportunities.
• Ensure all volunteer documentation, hours, and requirements are properly recorded according to guidelines.

Administrative & Team Support

• Provide general administrative support to the Volunteer Services Team.
• Support cross department communication to meet volunteer needs.

Other Duties

• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 1 year of customer service, administrative support, or similar experience.
• Familiarity with Microsoft Office Suite, Office 365, and ability to learn new platforms.
• Valid Arizona Driver’s License with a clean driving record; ability to travel to CFB locations.

Preferred Qualifications:

• 1–2 years of volunteer facing or nonprofit experience.
• Bilingual English/Spanish.

Skills & Knowledge

• Basic knowledge of volunteer coordination, event support, or customer service functions.
• Ability to maintain accurate digital and paper records, including data entry and database updates.
• Ability to manage email, scheduling tools, and communication platforms efficiently.
• Strong customer service skills, with the ability to communicate clearly and professionally.
• Ability to work effectively with individuals and groups from diverse economic, social, cultural, and political backgrounds.
• Ability to provide clear instructions to volunteers and help orient them to roles and expectations.
• Understanding basic volunteer engagement practices and customer service approaches.

Core Competencies

• Customer Service Orientation
• Attention to Detail
• Communication
• Teamwork & Collaboration
• Dependability & Follow Through
• Adaptability

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Physical Requirements:

• Light Work – ability to exert 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Expectations:

• CFB is dedicated to fostering a workplace where our Core Values of Dignity, Integrity, Collaboration, and Impact are actively demonstrated and supported in all aspects of our work.
• CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger free tomorrow.
• CFB is a drug and tobacco free work environment.
• CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and staff members are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.