Trade-In Valuation Analyst
- Perform trade-in valuations for Lucid and non-Lucid vehicles using market intelligence, auction data, vehicle history reports, and pricing tools.
- Review vehicle condition information, ownership history, title status, accident reports, and market demand factors.
- Provide accurate and timely trade-in offers that balance customer conversion, inventory needs, and profitability targets.
- Support lease return valuation activities and downstream remarketing decisions.
- Coordinate vehicle intake, transportation, title follow-up, and disposition activities.
- Partner with Sales, Delivery, Service, Transaction Operations, Title Operations, and external vendors to resolve trade-in escalations.
- Monitor trade-in workflows and identify opportunities to reduce cycle times and improve customer experience.
- Ensure all transactions comply with applicable state and federal regulations.
- Analyze auction trends, wholesale values, retail demand, and EV market conditions to improve valuation accuracy.
- Track key operational metrics including conversion rates, acquisition costs, vehicle turn times, gross profit, and inventory aging.
- Develop reports and insights that support pricing strategy and business planning.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Support training and coaching for field teams on trade-in processes and valuation best practices.
- Participate in system enhancement projects and user acceptance testing for trade-in platforms and tools.
- Serve as a subject matter expert for valuation strategy, trade acquisition, and vehicle disposition.
- Bachelor's degree or equivalent experience.
- 3+ years of automotive remarketing, vehicle valuation, wholesale, fleet, auction, finance, or trade-in operations experience.
- Strong understanding of vehicle appraisal methodologies, market pricing, and wholesale channels.
- Experience working with vehicle history reports, auction data, and valuation tools.
- Advanced Excel skills and experience analyzing large data sets.
- Strong organizational, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in EV remarketing or automotive e-commerce.
- Knowledge of vehicle title processing and registration requirements.
- Experience with Salesforce, Tableau, Power BI, or similar analytics tools.
- Understanding of auction platforms, transportation logistics, and reconditioning workflows.
- Certified Automotive Remarketing Specialist (CARS) or equivalent industry certification.
- Trade-in conversion rate
- Valuation accuracy
- Gross profit per acquired unit
- Vehicle acquisition cycle time
- Customer response SLA compliance
- Inventory turn performance
- Title and transportation cycle-time metrics
- Quality and completion of valuation reviews
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