Operations & Reliability Engineer Intern
- Monitor customer uptime, job execution, and overall system health
- Triage operational issues and escalate to engineering when needed
- Perform hands-on operational tasks
- Follow runbooks and contribute to improving them
- Identify recurring failure patterns and suggest reliability or operational improvements
- Assist with incident analysis and post-mortems
- Currently pursuing a BS or MS in Computer Science, Software Engineering, or a related field
- Comfortable working with technical systems and debugging issues
- Willing to do hands-on operational work (this is not a purely research or modeling role)
- Strong attention to detail and ability to follow procedures accurately
- Clear written communication for documenting issues and handoffs
- Curiosity about how production systems fail and how to make them more reliable
- Exposure to:
- Linux or cloud-based systems
- Automation, scripting, or basic Python
- QA, SRE, DevOps, or production support environments
- Familiarity with RPA tools, browser automation, or remote desktop workflows
- Experience working with SaaS products or workflow tools
- How reliability is maintained in customer-owned, non-standardized environments
- How to balance manual intervention, automation, and escalation in production systems
- How uptime, SLAs, and customer impact are managed in a B2B SaaS company
- How engineering, operations, and customer success work together during critical periods
- You will also gain exposure to Robotic Process Automation (RPA) and Reliability engineering in customer-controlled environments
- Time commitment: At least 20 hours per week (flexibility for specific weeks)
- Duration: 3 months to start, with potential for extension
- Location: Tempe AZ. Not fully remote; periodic in-office collaboration required
- Work authorization:
- No visa sponsorship available
- Candidates must be authorized to work in the United States
- F-1 students on OPT are eligible
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