Operations & Reliability Engineer Intern

Soraban
Tempe, AZ
Soraban (YC21) builds AI-powered copilots and workflow automation for modern accounting firms. Our platform helps tax firms automate client intake, document processing, preparation workflows, and service delivery.

We are looking for an Operations & Reliability Engineer Intern to support a production automation system. This role sits at the intersection of operations, reliability, automation, and customer-facing systems, and is critical to meeting uptime and SLA commitments.

What You’ll Work On

You will support a production automation system for product workflows. As an intern, you will help keep the system running reliably and learn how large-scale operational automation behaves in the real world.

Responsibilities

  • Monitor customer uptime, job execution, and overall system health
  • Triage operational issues and escalate to engineering when needed
  • Perform hands-on operational tasks
  • Follow runbooks and contribute to improving them
  • Identify recurring failure patterns and suggest reliability or operational improvements
  • Assist with incident analysis and post-mortems

Required

What We’re Looking For

  • Currently pursuing a BS or MS in Computer Science, Software Engineering, or a related field
  • Comfortable working with technical systems and debugging issues
  • Willing to do hands-on operational work (this is not a purely research or modeling role)
  • Strong attention to detail and ability to follow procedures accurately
  • Clear written communication for documenting issues and handoffs
  • Curiosity about how production systems fail and how to make them more reliable

Preferred / Plus

  • Exposure to:
    • Linux or cloud-based systems
    • Automation, scripting, or basic Python
    • QA, SRE, DevOps, or production support environments
  • Familiarity with RPA tools, browser automation, or remote desktop workflows
  • Experience working with SaaS products or workflow tools
What You’ll Learn

  • How reliability is maintained in customer-owned, non-standardized environments
  • How to balance manual intervention, automation, and escalation in production systems
  • How uptime, SLAs, and customer impact are managed in a B2B SaaS company
  • How engineering, operations, and customer success work together during critical periods
  • You will also gain exposure to Robotic Process Automation (RPA) and Reliability engineering in customer-controlled environments

Internship Details

  • Time commitment: At least 20 hours per week (flexibility for specific weeks)
  • Duration: 3 months to start, with potential for extension
  • Location: Tempe AZ. Not fully remote; periodic in-office collaboration required
  • Work authorization:
    • No visa sponsorship available
    • Candidates must be authorized to work in the United States
    • F-1 students on OPT are eligible
Posted 2026-01-27

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