Hotel Relief Night Auditor
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Previous experience in customer service, hospitality, or other related fields.
- Ability to build rapport with guests and fellow team members.
- Strong organizational skills. Able to complete tasks on a deadline.
- Excellent written and verbal communication skills. Bilingual (Spanish) is a bonus but is not required.
- Greet guests with a welcoming smile and friendly demeanor.
- Perform all guest check-in and check-out procedures. Build relationships with guests to create "goodwill" and return customers.
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees.
- Answer phones and direct calls to appropriate personnel.
- Check and send emails.
- Make and confirm reservations.
- Maintain a clean and tidy workspace at all times .
- Must have good personal hygiene.
- Inform guests of hotel amenities and offerings.
- Be informed and up-to-date on all types of room accommodation and availability.
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively .
- Notify management of any serious issues that cannot be resolves. Complete Incident Reports accurately when necessary.
- Take and deliver messages for guests.
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.).
- Reconcile accounts/reservation commissions.
- Other duties as assigned by Front Desk Lead and General Manager.
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