Field Service Technician

Job Description

Job Description

Job Description:
The Field Service Technician is a service tech that provides technical and installation support of StarChase products into law enforcement vehicles onsite. The role requires the candidate be able to follow technical instructions, perform functionality testing, preparing product and installation components for shipment, supporting returned or warranty products, onsite product installation, troubleshooting and repair. This is a full-time remote position, with an estimation of up to 80% travel. The position is based in the west region to service the West Coast territory and reports to the Service & Installation Manager, from our corporate office of Virginia Beach, VA.

Responsibilities:
• Installation of product into law enforcement vehicles
• Assist in cross-training 3rd party installation representatives on install and operation of the technology
• In field product support, diagnose and resolve technical issues on-site, while working closely with local agency points of contacts
• Work with Territory Sales and Support team to facilitate installations
• Work with Service & Delivery and engineering staff to support other aspect of product deployment
• Support company policies and procedures, goals and objectives, and best practices
• Receive and inspect returned systems for warranty or refurbishment
• Receive and field warranty issues, troubleshoot/repair for reinstallation of units
• Document product installations, servicing, and support efforts
• Gain product knowledge and installation procedures through mentoring provided by supervisors and management
• Gain troubleshooting techniques and diagnostic processes through onsite training and peer guidance
• Ensure proficient communication with vendor and agency interfacing skills
• Clean and maintain work area
• Secure equipment when not in use
• Identify risk mitigation actions and risks
• Work closely with all departments including CTO Office and engineering staff to constantly improve efficiency of installation and support capabilities
• Understand and work closely with all StarChase products including CoreView Mapping platform

The Ideal Candidate Must Possess:
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Candidate must possess a valid driver’s license and passport is a plus but not required.
• Able to conduct service requirements during independent trips and as a part of a team.

Qualifications:
• Customer service and support experience
• 2+ years of vehicle installation experience
• 2+ years of trouble shooting and vehicle diagnostics
• Mechanical/technical capabilities required to support install
• Fleet maintenance and field experience strongly desired
• Physical requirements: able to lift 50 lbs, comfortable working on vehicles, work conditions include inside and outside installation work, and frequent air travel.

Compensation & Benefits:
• Salary is commensurate with experience.
• Full-time employment
• Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short-Term Disability, and 401K

StarChase provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

StarChase, LLC is a US-based, public safety technology company headquartered in Virginia Beach, VA. Our team manufactures patented GPS tagging and tracking technology to local, state, and federal law enforcement agencies worldwide. An ideal candidate for this role has a strong working background in Mechanical Engineering with experience in electronics troubleshooting.
They should also have proven experience managing a team(s) of dynamic engineers, leading them through the successful completion of complex projects. This is an exciting opportunity to be part of a team that brings life-saving technology to first responders and the communities they serve. Find out more about the company and products by visiting our website at

Company Description

StarChase, LLC is a US-based, public safety technology company headquartered in Virginia Beach, VA. Our team manufactures patented GPS tagging and tracking technology to local, state, and federal law enforcement agencies worldwide. An ideal candidate for this role has a strong working background in Mechanical Engineering with experience in electronics troubleshooting. \r\nThey should also have proven experience managing a team(s) of dynamic engineers, leading them through the successful completion of complex projects. This is an exciting opportunity to be part of a team that brings life-saving technology to first responders and the communities they serve. Find out more about the company and products by visiting our website at