Remote Medical Customer Service Specialist

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This is a remote position.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters - What's in it for you:

• Starting pay: $15.00/hr-$17.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Essential Duties:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the next level using sound judgment
• Using a computer to navigate screens to notate and effectuate a positive patient experience
• Perform administrative duties by managing email, completing assignments, and other duties
• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

• Be at least 18 with a high school diploma or GED
• Demonstrated ability to navigate a computer
• Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation
• Ability to pass a background check and a drug screen

Wow Factors

• Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
• Billing or other revenue cycle certifications

Experience

• 1 year(s): Call center or phone experience

Education

• High School or better