Member Contact Specialist
Job Description
Job Description
Perks & Benefits of Member Contact Specialist: Hiring Immediately/Weekly Pay
• Starting pay is $17.50/hour with Overtime
• Multiple Shifts Available: Mon – Fri 8 AM – 6 PM
• Work-Life Balance is Important for our employees.
• Medical/Dental/Vision benefits with a strong, reputable company.
• Health Savings Account with employer contribution
• Opportunities for advancement.
Job Description of Member Contact Specialist:
• Prompt and effective assistance to members calling into the credit union.
• Meet established call volume goals.
• Perform required identification verification for existing members.
• Identify appropriate problem/question resolutions.
• Effective referral of callers to appropriate departments for additional assistance as needed.
• Perform accurate updates to member addresses and contact information as directed.
• Perform accurate transactions and file maintenance on member loans and accounts as needed.
• Identify cross-sell opportunities for credit union products and services that may benefit members.
• Prompt and effective review and resolution of 24/7 after-hours escalation calls and messages.
• Assist in picking up daily mail/correspondence and distribution for the credit union.
Preferred Skills:
• Six months or more of similar or related experience.
• Equivalent to a high school education.
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