Member Contact Specialist

Axis Recruiting Solutions
Tucson, AZ

Job Description

Job Description

Perks & Benefits of Member Contact Specialist: Hiring Immediately/Weekly Pay

• Starting pay is $17.50/hour with Overtime

• Multiple Shifts Available: Mon – Fri 8 AM – 6 PM

• Work-Life Balance is Important for our employees.

• Medical/Dental/Vision benefits with a strong, reputable company.

• Health Savings Account with employer contribution

• Opportunities for advancement.

Job Description of Member Contact Specialist:

• Prompt and effective assistance to members calling into the credit union.

• Meet established call volume goals.

• Perform required identification verification for existing members.

• Identify appropriate problem/question resolutions.

• Effective referral of callers to appropriate departments for additional assistance as needed.

• Perform accurate updates to member addresses and contact information as directed.

• Perform accurate transactions and file maintenance on member loans and accounts as needed.

• Identify cross-sell opportunities for credit union products and services that may benefit members.

• Prompt and effective review and resolution of 24/7 after-hours escalation calls and messages.

• Assist in picking up daily mail/correspondence and distribution for the credit union.

Preferred Skills:

• Six months or more of similar or related experience.

• Equivalent to a high school education.

Posted 2025-07-25

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