Guest Experience Coordinator

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas

• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat

• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa

• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award

• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming

• Complimentary shift meal

• Team member referral bonus

• Affordable health insurance starting the 1st of the month following hire date

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

This is a Regular Full Time Position. Shifts start at 7:00am and the latest end time is 6:30pm.

As a Guest Experience Reservation Agent, you will be responsible for:

• Creating personalized reservation experiences for guests based upon their individual needs such as:

• Room Accommodations

• Planning for wellness Journey classes and/or Spa bookings

• Offer transportation arrangements to/from the airport

• In addition, process payments & send confirmations of preplanned services

• Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

• Stays in compliance with the dress code by staying in a neat, clean, and tidy appearance

• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.

• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.

• Support the concierge team in lobby during high business levels and take on concierge shift coverage if needed (which may include to assist guests with arrivals and/or departures)

QUALIFICATIONS

• One to two years’ experience as Reservations and/or Front Desk experience (or comparable role)

• Strong computer skills

• Strong/positive communication skills

• Previous hotel/resort experience preferred

• Willing and able to work all shifts including weekends/holidays

• Must have reliable transportation

• Must be able to work on-site

• Knowledge/passion in Health & Wellness