Insurance MGA Operations/Office Manager

Job Description

Job Description

Description

About the Opportunity

A longstanding, reputable benefits organization is seeking a dynamic and experienced Operations / Office Manager to oversee day-to-day functions and play a lead role in the Stop Loss administration of the firm. This position is opening as the current VP of Operations transitions into a part-time role after decades of service.

This is an ideal role for someone with Stop Loss expertise who is ready to step into broader leadership and operational responsibilities. The company offers a stable work environment, a collaborative culture, and the opportunity to make a meaningful impact on internal processes and client service delivery.

Position Summary

The Operations / Office Manager will serve as the internal hub for the firm’s operations and staff coordination, with a strong emphasis on supporting Stop Loss administration. The individual in this role will lead projects, support team performance, and serve as a steady, positive in-office presence for the team.

This role is best suited for a former Stop Loss Account Manager, Underwriter, or Operations Specialist who is ready to take the next step in their career. The position requires strong organizational skills, a proactive mindset, and the ability to manage and support a small but experienced team.

Key Responsibilities

• Oversee day-to-day office operations, including workflow, scheduling, and staff support

• Act as internal point of contact for Stop Loss coordination, renewals, and case management

• Collaborate with leadership to implement new processes and efficiency improvements

• Lead and participate in cross-functional projects to enhance service delivery

• Manage timelines and deliverables related to Stop Loss and self-funded plan administration

• Foster a positive, professional, and solutions-oriented office culture

• Support the leadership transition of the outgoing VP of Operations

Skills, Knowledge and Expertise

• Prior experience in Stop Loss insurance—either as an account manager, underwriter, or similar role

• 3+ years of operations, project management, or office leadership experience preferred

• Proven ability to manage people, workflows, and competing priorities

• Highly organized with excellent verbal and written communication skills

• Positive attitude and strong leadership presence in an in-office setting

• Must be based in or willing to relocate to Phoenix, AZ

Benefits

• Long-term stability with a respected firm in the benefits space

• Collaborative team environment with strong leadership support

• Opportunity to step into a leadership role with future advancement potential