Mortgage Training Development Specialist

TRAINING DEVELOPMENT SPECIALIST

WHAT IS THE OPPORTUNITY?

Responsible for the assessment, development, implementation, and training for the US Mortgage Banking Operations areas. This person will provide instructional design, coordinate skilling requirements, knowledge, process, and systems training across multiple operational roles. Establish and maintain roadmap that aligns with leadership team to identify and satisfy strategic objectives through the appropriate training solutions. Supports projects, designs, delivers, and is accountable for the evaluation of training programs based on front line management level needs of the Residential Lending Department. Outcomes will be defined with onboarding timelines to full proficiency, virtual class design and skill achievement for participants.

WHAT WILL YOU DO?

• Help create, administer, and deliver training materials and programs for internal colleagues for products and/or processes (including existing and new products).
• Manage learning environment and facilitate development and delivery of learning opportunities using classroom, live-and-online, self-paced e-learning, and blended learning methodologies.
• Collaborate with other stake holders such as Product Managers, Sales & Operations Trainers and other change originators to deliver programs and product training.
• Facilitate the development and delivery with change owners for various channels including client services, implementations, operations, technology systems/applications and sales. Thought-leader and subject matter expert, who can identify best training means for each channel and audience.
• Organize and support learning workshops for trainers that are facilitating the trainings. Engage product team as needed.
• Measure impact and effectiveness of learning and development programs.
• Ensure that learning and development programs achieve established project goals, quality standards, and legal requirements.
• Understand and apply state-of-the-art adult learning theory. Keep current with latest organizational and individual behavioral research and learning delivery technologies.
• Maintain vendor relationships that support Learning and Development needs. Serves as the liaison between Treasury and Learning & Development team to stay informed on enterprise best practices, tools & methodology.
• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.
• Monitor project schedules and resolves project related issues appropriately.
• Proactively promote knowledge management resources and tools.
• May facilitate and design other knowledge learning as assigned.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum of 5 years delivering training and developing training materials
• Minimum 3 years of financial services experience

Additional Qualifications

• Bachelor’s degree preferred.
• Experienced in designing, delivering, and evaluating the effectiveness of learning and development programs.
• Knowledge of treasury management, deposit and commercial card solutions.
• Ability to interact effectively with all levels of Bank colleagues, Subject Matter Experts, contractors, and third-party vendors. Communicate effectively and skillfully in both oral and written form.
• Able to apply professional experience and learning theory in practical field applications. Adopts concepts to create practical and effective learning opportunities.
• Possesses demonstrated ability in needs assessment, objective setting, and evaluation/measurement of learning opportunities. Has good presentation skills and can adapt style as appropriate to audience and delivery method.
• Strong interpersonal skills
• Ability to adjust content based on audience and develop materials that are logical and easy to follow
• Strong project management skills to organize and schedule training sessions

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $41.83 - $66.81 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.