Product Manager - Global Employer Services Technology Center

Are you a passionate Product Manager with a proven track record of delivering exceptional product support? Do you thrive in a fast-paced environment where innovation, cutting-edge AI solutions, and customer satisfaction are paramount? If so, we have an exciting opportunity for you!

At Deloitte we're not just building products; we're building relationships and pioneering the next generation of intelligent, resilient systems. We believe that exceptional product support is the cornerstone of a successful product lifecycle, and we're looking for a driven individual to lead our product support and strategy. This isn't just about resolving issues; it's about proactively anticipating customer needs, leveraging AI agents to transform how we deliver value, shaping product development based on real-world feedback, and fostering a culture of continuous improvement and operational excellence.

Work you'll do

As a Manager, Product Strategy and Management on the Global Employer Services technology team, you will be responsible for:

• Define and evolve product strategy, roadmap, and priorities for technology offerings that support global workforce, mobility, business travel, and remote working needs.
• Translate client, business, regulatory, risk, and control requirements into product requirements, user stories, and release plans.
• Partner with engineering, design, go-to-market, and subject matter teams to deliver cloud-based, compliance-focused, and intelligent product enhancements and new capabilities.
• Lead product lifecycle activities, including discovery, prioritization, testing, launch planning, incident management, root cause analysis, and performance monitoring.
• Support delivery of reporting, integration, and automation capabilities using AWS services, AI and machine learning tools, large language models, and structured data formats.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

At Deloitte Tax LLP, our Global Employer Services professionals help multinational clients develop programs, processes, and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background - they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and solutions that keep them compliant with global and local regulations.

Qualifications

Required:

• Bachelor's degree in Management Information Systems, business technology, Computer Science, Information Systems, Engineering, or a quantitative field
• 5+ years of experience in product strategy, product management, product development, or risk evaluation and control
• Proven experience translating business or regulatory requirements into product requirements, roadmaps, or release plans; working with cross-functional teams that include technology, design, and business stakeholders; and using Agile or Scrum delivery methods and product lifecycle management tools
• Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions
• Proven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week
• One active accreditation in one of the following:
• Licensed Certified Public Accountant (CPA) in state of practice or primary office, if eligible to sit for the CPA examination.
• if not CPA eligible,
• Licensed Attorney
• Enrolled Agent
• AWS Certified Solutions Architect
• Certified Information Systems Security Professional (CISSP)
• Certified SAFe Agile Software Engineer
• Certified SAFe DevOps Practitioner
• ISTQB (International Software Testing Qualifications Board)
• Microsoft Azure certification
• Microsoft Certified Solutions Developer (MCSD)
• Oracle Certified Professional
• Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
• Experience supporting products used for global mobility, business travel, remote work, or workforce compliance
• Experience defining product metrics, key performance indicators, and success criteria
• Experience leading product initiatives across global stakeholder groups
• Experience with data analysis, reporting, or dashboarding tools

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $226,125.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.