Executive IT Support Technician
- Manage VIP and C-level executive IT support and ensure the user is satisfied with the remediation.
- Collaborate with business leaders and necessary IT teams to ensure our VIP users’ endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
- Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, Helpdesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
- Adapt quickly to a fast-moving environment.
- Research, test, and support existing and new endpoint technologies requested by VIPs.
- Train VIPs and support staff in use of technology equipment and applications.
- Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
- Support executive meetings including audio visual, on-site & off-site venues.
- Perform thorough site evaluations and risk analysis for executive board meetings.
- On-Site weekdays during normal business hours.
- 24/7 on-call support for executives, board members and their support staff.
- Own and drive IT projects and deliverables for the team.
- Up to 25% regional or global travel to support staff and events.
- Bachelor's degree in computer science or equivalent experience/certification may be considered in lieu of degree.
- 3+ years providing Executive Support or IT Desktop Support in managerial role.
- 4+ years installing and supporting Windows 10 /11 desktops, OS X, MS Office Suite, Okta, Android and iOS mobile devices.
- iCloud infrastructure experience.
- 4+ years installing and configuring computer peripherals such as external monitors, cameras, printers, scanners, etc.
- 4+ years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- 2+ years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.
- 1+ years working with administrative scripts (VBScript, JavaScript, Powershell, etc.).
- Experience working with Cyber Security tools, DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
- Experience with Mobile Device Management technologies.
- Experience defining objectives, goals, schedules, and assignments with business leaders.
- Experience providing customer service to internal customers.
- Experience prioritizing workload and scheduling effectively to meet deadlines.
- Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Exemplary documentation skills.
- CompTIA A+ and/or Network+ certifications a plus.
- Extensive technical knowledge of Mac OS, iOS and Windows 10/11.
- Expert in audio/video troubleshooting and support.
- Strong Video Conference and presentation support skills, preferably with MS Teams and Zoom.
Recommended Jobs
Pastry Extern - Arizona Biltmore
About Us: Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work e…
AUTOMOTIVE BODY SHOP RECEPTIONIST
AUTOMOTIVE BODY SHOP RECEPTIONIST Sands Chevrolet Glendale is currently seeking a highly motivated and customer-oriented Automotive Body Shop Receptionist to join our team in Glendale, Arizona. As t…
Legal Assistant - Criminal Defense
Job Description Job Description Description: About the Job The Grand Canyon Law Group is a leading criminal defense firm in Arizona with a team of experienced attorneys committed to tirel…
IT - Tech Support/Help Desk III
Overview Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you! ABOUT UA/UNIFORM ADVANTAGE BRANDS At UA Brands, we’re changi…
Store Associate - Oro Valley Store
Job Description Job Description Join our team as a Store Associate! Day in the life video Are you looking for a fun and active job? As a Store Associate, you will help Goodwill provide jobs …
Forklift Operator
Job ID: 514825 Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfol…
Courier/Independent Contractor
Job Details: Position: Courier/Independent Contractor (PART-TIME) Pay: $300-$700 weekly Schedule: Tuesday-Thursday Location: Phoenix, AZ 85043 Job Summary: Ameriship Parcel Delivery …
Associate, Customer Support
About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services …
Medical Assistant needed in Anti-Aging Wellness Clinic
Job Description Job Description Job description Medical Assistant needed in busy Anti-Aging Wellness Clinic (Scottsdale and Mesa) Practice focuses on Bio-identical Hormone Replacement Therap…
Teacher
Western School of Science and Technology: A Challenge Foundation Academy is a tuition-free, public charter school serving 7-12 in Phoenix, Arizona’s Maryvale neighborhood dedicated to ensuring that a…