Customer Service Representative

Job Description

Job Description

Summary/Objective Responsible for addressing inquiries and providing support via email, chat and telephone. Monitor and verify PO confirmations, planning dates, status updates and shipping schedules for our customers. Entry of customer activity order processing requests in our ERP and Salesforce.com, ensuring accurate and complete customer information and accounting of engagement. Provide assistance, support and back-up to SSR and sales team.

Essential Functions

• Provide front line phone, chat and email support, including routing to appropriate AE, Regional and/or Rep and other Interface departments.
• Handle incoming order status and change request inquiries from customers regarding orders, logistics resolution, tracking of orders, and order revisions when necessary.
• Assist in proactive outreach with order status updates and changes to customers, reps and AEs to provide an outstanding customer experience.
• Manage special requests, including consolidation of shipping, change orders with vendors and hot customer inquiries, with escalation as needed.
• Filing and or scanning documents to customer or ERP System.
• Stay abreast of new information, products and maintain a basic understanding of Interface capabilities, products, services and sales roles.
• Support to Enter, review, process daily sales orders for quoted and non-quoted into our ERP with new account creation, ensuring accuracy and completeness.
• Acknowledges all orders to assign sales team, including updating SFDC with activities and completed tasks, as well as archiving order documentation.

Competencies

• Excellent Computer Skills
• Detail Oriented
• Excellent Communication Skills
• Customer Service Experience
• Data Entry
• Knowledge of Salesforce.com
• Supply Chain, Procurement and/or Production Experience Helpful

Supervisory Responsibility This position has no supervisory responsibility.

Work Environment The environment is working in the office and using a computer. The position is busy and will require you to work at a fast pace.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work This is a full-time position at 40 hours per week.

Travel This position does not require travel.

Required Education and Experience

• High School Diploma or GED
• 2-3 Year’s Customer Service Experience

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO STATEMENT: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Interface, Inc.

We lead the world in force measurement solutions; designing, manufacturing, and we guarantee the highest quality performance load cells, torque transducers, multi-axis sensors, and related instrumentation available. Our plant includes corporate offices, state of the art manufacturing facility, accredited calibration laboratory and multi-faceted machine shop.

Our engineering team provides force measurement solutions to the aerospace, automotive, energy, factory automation, medical which includes the test and measurement industries as well. Interface products can measure from grams to millions of pounds in hundreds of models and physical sizes. By maintaining the entire process, from design, machining, strain gage manufacturing and assembly, and in our own facilities, we can ensure the highest degree of performance possible.