**Primary City/State:**
Mesa, Arizona
**Department Name:**
Facilities Operations-Corp
**Work Shift:**
Day
**Job Category:**
Information Technology
A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career and lifestyle choices including remote work options. If you're looking to leverage your abilities - you belong at Banner Health.
Are you ready to be part of the most progressive team in healthcare, constantly pushing the boundaries of what's possible? Our Facilities Operations' Remote Operations Center (ROC) proudly stands as the beacon of progress in healthcare operations. We're inviting you to join us at the ground level, whether you're an entry-level candidate or have limited to some experience. At the ROC, we're committed to growing and developing both individuals and the industry. In our relentless pursuit of operational optimization, we consistently challenge the limits of what's possible. We're dedicated to guiding healthcare facility professionals in stewardship of the built environment, fostering a culture of continuous improvement, and fearlessly pursuing industry best practices, all while enhancing the patient care experience and delivering services of the highest value possible. If you're ready for this exciting journey, this opportunity is tailor-made for you!
As a System Specialist, you will encompass a broad spectrum of services, including a specialization in mobile technology, equipment and location barcode software solutions, regulatory compliance, data analytics, operational support, data entry, and the Facility Information Transfer (FIT) program. **Ideally, you will have experience/knowledge in design & construction operations, maintenance management and/or facility management.** You will be responsible for receiving and processing customer/service requests through various channels, including work orders, team messages, and email correspondence.
**You will primarily work remotely, Monday - Friday 8am - 4:30pm, with expectation of being on-site as needed.**
Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately escalate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.
CORE FUNCTIONS
1. Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.
2. Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.
3. Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.
4. May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.
5. Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.
6. In some roles, this position may supervise staff.
7.This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.
MINIMUM QUALIFICATIONS
Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.
A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.
Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.
PREFERRED QUALIFICATIONS
Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans (
Our organization supports a drug-free work environment.
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Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability