General Manager - Luxury Residential Sector

Job Description

Job Description

Overview

An established leader in the luxury residential design-build and landscape maintenance sector is seeking an experienced General Manager to lead operations and drive growth in the Phoenix Metropolitan area. With a reputation for innovative design, operational excellence, and exceptional client service, the company delivers bespoke outdoor environments to discerning clientele. This is an opportunity to join a forward-thinking team and play a pivotal role in shaping the future of a high-end business in a competitive, upscale market.

The General Manager will be responsible for overseeing all operational, financial, and strategic aspects of the branch, with full P&L accountability. Acting as a change agent, the GM will implement more efficient, profit-focused processes while maintaining the company’s reputation for quality and client service. Success in this role will mean expanded market share, stronger client partnerships, and a cohesive, motivated team culture. The role requires close collaboration with design, project management, and maintenance teams, and reports directly to senior leadership.

• Drive business growth by developing and executing strategies to expand market share in luxury residential landscaping.

• Cultivate strong relationships with builders, architects, and referral sources to generate new opportunities.

• Oversee day-to-day operations, ensuring efficiency, quality, and on-time delivery.

• Manage budgeting, forecasting, and financial performance with full P&L responsibility.

• Implement modern systems, technologies, and processes to streamline project execution and enhance profitability.

• Recruit, mentor, and lead a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.

• Build and maintain strong relationships with high-end clients, acting as a trusted partner and brand ambassador.

• Identify new service offerings and market opportunities, integrating innovative and sustainable practices.

• Minimum 5 years of leadership experience in construction, landscaping, or related design-build industries.

• Proven track record of overseeing operations with P&L responsibility in a multi-million-dollar setting.

• Strong leadership and communication skills, with the ability to foster cultural transformation and team development.

• Deep understanding of high-end residential markets and client expectations.

• Strategic business development skills, including relationship-building and marketing/social media familiarity.

• Bachelor’s degree in Business, Horticulture, or related field preferred.

Nice to Have

• Experience introducing new technologies and process improvements to enhance profitability and client experience.

• Familiarity with luxury or upscale service industries.

Competitive compensation package commensurate with experience.

Phoenix Metropolitan Area. On-site leadership required with some flexibility for hybrid working arrangements.

• Health Insurance (medical, dental, vision) – eligibility after 60 days

• Company-paid Life Insurance policy

• 401(k) retirement plan with company match