ServiceNow HRSD Manager

ServiceNow HRSD Manager

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 6/19/2026.

Work you'll do:

As a Manager on the ServiceNow HRSD team, you will be responsible for:

• Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
• Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
• Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
• Creating user journeys and user stores to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities
• Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
• Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our ServiceNow HRSD Team is dedicated to delivering solutions that help clients transform their HR practices and driving significant cost savings, increased efficiency, a stronger competitive advantage, and an improved employee experience.

Required Qualifications:

• Bachelor's degree
• 6+ years of experience implementing or optimizing ServiceNow HRSD solutions
• 3+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred Qualifications:

• Project management experience
• Big 4 consulting experience
• Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
• Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
• Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.